Sumare, 13171-480,
Brazil
Desktop Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Desktop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Desktop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Desktop has purchased the following applications: Salesforce Commerce Cloud for eCommerce in 2022, Hotjar for Customer Experience in 2022, Red Hat Enterprise Linux for Apps Development in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Desktop is running and its propensity to invest more and deepen its relationship with Salesforce , Contentsquare , Criteo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Desktop revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Desktop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Commerce Cloud | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, Desktop implemented Salesforce Commerce Cloud to power its public-facing eCommerce storefront on https://www.desktop.com.br/. Desktop Salesforce Commerce Cloud eCommerce supports the company core online sales and digital marketing functions through a cloud-hosted SaaS commerce platform architecture. The implementation is focused on delivering a unified storefront experience with product catalog management, shopping cart and checkout orchestration, content-driven merchandising, and session-based customer interactions.
Configuration work emphasized storefront templates, catalog and SKU management, pricing and promotion rule setup, and content management for promotional merchandising. Operational scope is centered on the Brazil website and impacts digital commerce, marketing, merchandising, and order capture processes, with governance organized around centralized catalog stewardship and platform administration by the digital commerce team.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Desktop implemented Hotjar on its public website to support its Customer Experience initiatives. Desktop is a Brazil-based communications company with approximately 1,800 employees and reported revenue near 80,000,000, and Hotjar was provisioned as a front‑end behavioral analytics and feedback tool for web channels.
The Hotjar deployment emphasizes in-page behavioral instrumentation, using the Hotjar site snippet to capture session recordings, heatmaps, conversion funnels, and on-page feedback widgets and surveys. Configuration focused on page-level event capture and user interaction analytics, aligning data collection with standard Customer Experience workflows for usability research and conversion analysis.
Operational ownership sits with Desktop's digital product and UX functions, with outputs consumed by marketing and customer support for incident reproduction and experience iteration. Governance is centered on centralized configuration of sampling, recording scope, and retention settings within Hotjar, and the implementation is explicitly scoped to the company website rather than back-end systems.
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Red Hat | Legacy | Red Hat Enterprise Linux | Apps Development | PaaS | n/a | 2022 | 2022 |
In 2022, Desktop deployed Red Hat Enterprise Linux for its public website. Red Hat Enterprise Linux serves as the core operating system layer within Desktop's Apps Development environment, providing the runtime and platform for web services hosted at https://www.desktop.com.br/. The deployment targets the Communications industry technology stack operated from Brazil and is managed by Desktop's central IT and DevOps teams.
Implementation details align with standard Red Hat Enterprise Linux capabilities, including package management, systemd service orchestration, SELinux security policies, and support for container runtimes and language runtimes commonly used in application hosting. Operational governance emphasizes subscription based updates and patch management, configuration standardization across web servers, and integration with server provisioning and monitoring workflows maintained by IT operations. The Red Hat Enterprise Linux deployment is primarily focused on stabilizing the application runtime and system level security for Desktop's website within the Apps Development stack.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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