Lufthansa Group
Venloer Str. 151–153,
Cologne, 50672,
Germany
Cologne, 50672,
Germany
49 69 6962 8008
Transportation
Lufthansa Group Technographics
Lufthansa Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lufthansa Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 101709 Lufthansa Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lufthansa Group has purchased the following applications: Serrala FinanceSuite for AP Automation in 2018, In-House ATS for Applicant Tracking System in 2016, Amadeus E-Retail for Reservation and Booking Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lufthansa Group is running and its propensity to invest more and deepen its relationship with Serrala , SAP , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lufthansa Group revenues, which have grown to $41.36 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lufthansa Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lufthansa Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Lufthansa Group implemented Serrala FinanceSuite as a Payment Factory integrated in SAP S/4HANA to centralize, harmonize, and standardize payment processes across the group. The implementation targeted AP Automation across 540 entities with approximately 1,500 bank accounts in 107 countries, with an explicit objective to increase cash visibility and control over group liquidity.
Serrala FinanceSuite deployment emphasized payments and cash management capabilities, consolidating payment orchestration, bank file processing, and treasury controls into a central payment platform. Configuration work centered on flexible rule engines and standardized payment formats to accommodate diverse internal systems and electronic banking systems while enabling automated processing consistent with accounts payable and treasury workflows.
The solution was integrated directly with SAP S/4HANA and connected to multiple electronic banking systems and file formats to enable automated payment execution and reconciliation across entities. Operational coverage included treasury, corporate finance, and accounts payable teams across Lufthansa Group legal entities and regional operations, providing a unified payment processing layer for the enterprise.
Governance efforts standardized payment workflows, centralized approval and liquidity controls, and established an operational model that allows the payment platform to be adjusted and scaled as needs change. The implemented Serrala FinanceSuite delivered a central payment platform intended to grow with the company and to strengthen visibility and control over group liquidity.
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ERP Financial | ERP Financial Management |
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2011 | 2011 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Lufthansa Group implemented In-House ATS. The In-House ATS operates as an Applicant Tracking System on the company careers website, providing the public application intake and job posting channel for recruitment activity. The deployment is an in-house application managed by Lufthansa Group internal teams, aligning site-level application flows with corporate hiring processes.
Configuration centers on standard Applicant Tracking System capabilities, including requisition creation, online job posting, candidate intake forms, resume parsing and staging, candidate tracking across defined recruitment stages, interview scheduling, and offer record handling. Workflow automation and role-based access control are applied within the system to standardize recruiter and hiring manager activities, and configurable templates are used for requisition and posting consistency.
Operational scope covers Lufthansa Group talent acquisition and HR recruitment functions using the careers website as the candidate-facing interface, with system administration and governance retained internally. The In-House ATS is embedded in the website experience, and ongoing configuration, access governance, and process rules are stewarded by Lufthansa Group IT and HR stakeholders to enforce approval workflows and candidate data handling within the Applicant Tracking System.
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Core HR | HCM |
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2017 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2009 | 2009 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus E-Retail | Reservation and Booking Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Lufthansa Group implemented Amadeus E-Retail within its Reservation and Booking Management environment. The agreement renewed and expanded the longstanding technology partnership with Amadeus and explicitly covers Lufthansa, Austrian Airlines, Brussels Airlines, Swiss International Air Lines and Air Dolomiti, positioning Amadeus E-Retail to power the airline group's digital and retail transformation and to enable innovation and business resilience.
The deployment centers on Amadeus’ passenger management and retailing capabilities, with the Altéa Passenger Service System PSS retained to manage core reservation, inventory and ticketing functions, disruption management at the airport and departure control. Amadeus E-Retail extends these capabilities into merchandising, shopping and airport services, enabling passenger retailing workflows, offer and order management, and passenger servicing across online and airport channels.
Operationally the implementation ties passenger retailing to airline operations and airport disruption workflows, aligning reservation and booking management with merchandising and airport service touchpoints. The scope explicitly spans group operations and airport disruption management, and it is designed to keep reservation, inventory and departure control processes synchronized across the covered carriers.
Governance under the expanded agreement emphasizes operational stability and a platform for further digitalization, as noted by Dr. Roland Schütz, Executive Vice President Information Management and Chief Information Officer at Lufthansa Group. The contract frames Amadeus E-Retail and Altéa PSS as a unified Reservation and Booking Management foundation for continued innovation in passenger retailing and airport operations.
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Travel Management | ERP Services and Operations |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2018 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2023 | 2023 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Event Management | Collaboration |
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2017 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2026 | 2026 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2020 | 2021 |
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Marketing Automation, Customer Experience | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lufthansa Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Lufthansa Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lufthansa Group IT executives and key decision makers. This section highlights Lufthansa Group's latest recorded technology evaluations, including Lufthansa Systems Lido/Flight for Flight Management on 2026-01-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lufthansa Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lufthansa Group Technographics
Lufthansa Group is a Transportation organization based in Germany,
with around 101709 employees and annual revenues of $41.36 billion.
Lufthansa Group operates a diverse technology stack with applications such as
Serrala FinanceSuite, In-House ATS and Amadeus E-Retail,
covering areas like AP Automation, Applicant Tracking System and Reservation and Booking Management.
Lufthansa Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, In-House Applications and Amadeus IT Group.
Lufthansa Group recently adopted applications including
Neurons AI in 2026, PROS Smart CPQ in 2025 and SAP Datasphere in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lufthansa Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lufthansa Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lufthansa Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.