Digicel
14 Ocean Boulevard,
Kingston, n/a,
Jamaica
Kingston, n/a,
Jamaica
1 876-511-5000
Communications
Digicel Technographics
Digicel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Digicel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5000 Digicel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Digicel has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2018, Alepo Digital BSS for OSS/BSS in 2021, Evolution Platform for ML and Data Science Platforms in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Digicel is running and its propensity to invest more and deepen its relationship with Microsoft , Alepo , Evolution or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Digicel revenues, which have grown to $5.66 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Digicel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Digicel Tech Stack and Enterprise Applications
Digicel ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Digicel deployed Microsoft Dynamics GP as its ERP Financial application to centralize accounting operations across its Caribbean entities. The Microsoft Dynamics GP implementation was established for full cycle accounting in Digicel Jamaica beginning January 2018 and was upgraded to Dynamics GP 2016R2 during the engagement.
The implementation encompassed core financial modules and customized capabilities, including auto posted sales invoices, auto posted receivables, automatic purchase order creation, and three way matching on PO invoices. Custom work included fixed asset customization, bank reconciliation statement customization, manufacturing process flow support, AP AR GL customizations, inventory return request mail updates, and broad report customizations with SSRS based reporting and management report deployment for 25 entities.
Integrations and technical components were delivered through multiple interfaces and development technologies, Microsoft Dynamics GP was integrated with e billing and third party systems, and data migration efforts moved historical data into Microsoft Dynamics GP with SQL support. Implementation artifacts included SQL stored procedures and functions, Integration Manager usage for data upload, Dexterity development for customized windows and logic, SmartConnect and Excel upload pipelines, and UiPath based upload automation where required.
Project governance combined techno functional consulting, requirement gathering, and staged functional rollout, with responsibilities covering creation and customization of GP windows, SSRS report development, MR report implementation, manual and functional testing, server deployment of developed packages, and end user training and support. Ongoing functional level support and customer vendor approval workflows were established to sustain the Microsoft Dynamics GP ERP Financial environment across the 25 entity scope.
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Digicel ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alepo | Legacy | Alepo Digital BSS | OSS/BSS | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Digicel implemented Alepo Digital BSS to centralize FTTx and broadband AAA across multiple Caribbean markets. The deployment used Alepo’s cloud-based Broadband AAA functionality to consolidate authentication, authorization, and accounting services and to provide session management for broadband subscribers.
Alepo Digital BSS was configured to handle core Broadband AAA modules, including subscriber authentication, policy enforcement, and session lifecycle control, and to manage AAA records and real time accounting. Configuration emphasized cloud tenancy and centralized policy catalogs to enable consistent subscriber profiles and quota controls across markets.
The implementation integrated Alepo’s Broadband AAA with Digicel’s customer relationship management and billing systems to synchronize subscriber state and billing events, providing real time session to billing event flows. Operational coverage included FTTx and broadband services across multiple Caribbean markets, consolidating regional AAA into a centralized cloud service.
Rollout was executed as a multi-market cloud migration with zero downtime reported across migrated markets, supporting rapid cutover and phased activation. The program delivered a reported approximately 4x reduction in recurring costs and improved scalability and availability for broadband authentication and session management.
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Digicel AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Evolution | Legacy | Evolution Platform | ML and Data Science Platforms | AI Development | n/a | 2020 | 2020 |
In 2020, Digicel deployed the Evolution Platform from Evolving Systems as an ML and Data Science Platforms solution on Microsoft Azure to run CVM campaign management across its Caribbean markets. The deployment was announced as a cloud-first implementation to enable ML-enabled triggers and to improve campaign control for Digicel's marketing and customer value management teams.
The Evolution Platform was configured to execute CVM campaign management workflows with real-time decisioning and ML-enabled trigger logic. Functional capabilities implemented included campaign orchestration, real-time triggers for app push, SMS and other channels, and automated rule execution tied to customer events. The implementation emphasized real-time trigger processing to drive channel-specific actions from the platform.
Architecturally the solution was provisioned on Microsoft Azure to support cloud-first scalability and low-latency event processing across Digicel's Caribbean operations. Integrations focused on channel delivery endpoints for mobile app push and SMS, and operational ownership rested with marketing and CVM teams responsible for campaign configuration and control. Governance and rollout centered on centralized campaign control and ML-enabled trigger governance to align campaign execution across markets.
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Digicel AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Digicel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Digicel Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digicel eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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Digicel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation, Customer Engagement | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Digicel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Digicel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Digicel Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Surveillance System | Physical Security |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Digicel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Group Chief Customer Officer | CXO | Customer Service | |
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Head of Customer Support | Director | Customer Service | |
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Head Of Customer Care | Director | Customer Service | |
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Operational Experience Manager | Manager | Finance | |
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Director of Operational Customer Experience- Digicel Group | Director | Customer Service | |
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Apps Being Evaluated by Digicel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Digicel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Digicel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Digicel Technographics
Digicel is a Communications organization based in Jamaica,
with around 5000 employees and annual revenues of $5.66 billion.
Digicel operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Alepo Digital BSS and Evolution Platform,
covering areas like ERP Financial, OSS/BSS and ML and Data Science Platforms.
Digicel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Alepo and Evolution.
Digicel recently adopted applications including
MessageGears Swrve Platform in 2022, Alepo Digital BSS in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Digicel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Digicel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Digicel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.