Istanbul, n/a,
Turkey
Dinlebi Turkey Technographics
Dinlebi Turkey Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dinlebi Turkey and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Dinlebi Turkey employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dinlebi Turkey has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2020, Algolia Search for Application, Web and Enterprise Search in 2020, Desk360 for Customer Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dinlebi Turkey is running and its propensity to invest more and deepen its relationship with Rocket.chat , Algolia , Cloudinary or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dinlebi Turkey revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dinlebi Turkey intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dinlebi Turkey Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Desk360 | Legacy | Desk360 | Customer Engagement | CRM | n/a | 2021 | 2021 |
In 2021, Dinlebi Turkey adopted Desk360 to centralize messages from app store reviews, in-app message boxes, web forms and social channels and to reduce response times for its large user base in Turkey. Desk360 was provisioned as the Customer Engagement platform for Dinlebi's customer support workflow, consolidating multichannel inbound messages into a single workstream for processing and response.
The implementation emphasized Desk360 multichannel inbox and ticket orchestration capabilities, with configuration for message parsing, automated assignment and standardized response templates to streamline agent workflows. Integrations with app stores, in-app messaging, web form submissions and social channels were completed rapidly, with each integration delivered within approximately 48 hours as reported in the case study.
Operational coverage centered on Dinlebi's customer support team serving its Turkey audience, creating a unified queue for triage, ownership and SLA monitoring. Governance shifted to centralized channel management and consistent response processes, and the team reported cutting average reply times to around three hours after the Desk360 deployment.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Dinlebi Turkey
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dinlebi Turkey Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||