List of Desk360 Customers
Istanbul, 34453,
Turkey
Since 2010, our global team of researchers has been studying Desk360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Desk360 for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Desk360 for Customer Engagement include: Onedio, a Turkey based Media organisation with 180 employees and revenues of $15.0 million, Zebramo Turkey, a Turkey based Retail organisation with 25 employees and revenues of $3.0 million, Dinlebi Turkey, a Turkey based Media organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Desk360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Desk360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dinlebi Turkey | Media | 25 | $2M | Turkey | Desk360 | Desk360 | Customer Engagement | 2021 | n/a | In 2021, Dinlebi Turkey adopted Desk360 to centralize messages from app store reviews, in-app message boxes, web forms and social channels and to reduce response times for its large user base in Turkey. Desk360 was provisioned as the Customer Engagement platform for Dinlebi's customer support workflow, consolidating multichannel inbound messages into a single workstream for processing and response. The implementation emphasized Desk360 multichannel inbox and ticket orchestration capabilities, with configuration for message parsing, automated assignment and standardized response templates to streamline agent workflows. Integrations with app stores, in-app messaging, web form submissions and social channels were completed rapidly, with each integration delivered within approximately 48 hours as reported in the case study. Operational coverage centered on Dinlebi's customer support team serving its Turkey audience, creating a unified queue for triage, ownership and SLA monitoring. Governance shifted to centralized channel management and consistent response processes, and the team reported cutting average reply times to around three hours after the Desk360 deployment. | |
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Onedio | Media | 180 | $15M | Turkey | Desk360 | Desk360 | Customer Engagement | 2021 | n/a | In 2021 Onedio implemented Desk360 for Customer Engagement to provide 360-degree multilingual customer support across web, in-app and social channels for its trivia and gaming products in Turkey and worldwide. The deployment targeted unified handling of customer conversations across public social posts and private in-app messages to centralize support operations. The implementation centered on a unified multichannel inbox and multilingual templates, reflecting Desk360 capabilities for consolidated message handling and support in more than 40 languages as described in the case study. Desk360 was configured for agent inbox workflows and templated responses to standardize multilingual communication. Operational coverage included Onedio's customer support and product teams handling community and gameplay inquiries, with inbound messages routed into the unified inbox from web, in-app and social channels. This routing and template configuration supported consistent handling for trivia and gaming product lines across Turkey and international audiences. Governance emphasized centralized template management and inbox ownership to maintain quality across languages during rollout to support teams. Documented outcomes from the case study included faster response times and consolidated channel handling following Desk360 adoption. | |
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Zebramo Turkey | Retail | 25 | $3M | Turkey | Desk360 | Desk360 | Customer Engagement | 2021 | n/a | In 2021, Zebramo Turkey implemented Desk360 for Customer Engagement to centralize customer interactions across its mobile marketplace operations. The deployment aggregated messages from 11 integrated channels into a single agent interface, providing unified inboxing and consolidated conversation history for the customer support team. Desk360 was configured to support ticketing, canned responses, tag based classification, and team ticketing workflows, enabling template driven replies and collaborative case handling. Configuration emphasized tag taxonomies and assignment rules to route inquiries to specific agents or queues, which is consistent with Customer Engagement functional workflows for small to mid size support teams. The implementation focused on Zebramo's customer support function and instrumented 11 channel integrations to broaden message coverage and centralize response handling. Governance introduced shared inbox ownership, standardized response templates, and tagging conventions to structure operational workflows, and the case study reports that Desk360 improved message coverage and support efficiency for Zebramo Turkey. |
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