West Drayton, UB7 7EJ,
United Kingdom
Diskel Technographics
Diskel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Diskel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9 Diskel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Diskel has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2021, Intuit Mailchimp Mandrill for Transactional Email in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Diskel is running and its propensity to invest more and deepen its relationship with Rocket.chat , Customerly , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Diskel revenues, which have grown to $1.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Diskel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Diskel Tech Stack and Enterprise Applications
Diskel AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Diskel implemented Rocket.chat on their website. Diskel uses Rocket.chat within the Chatbots and Conversational AI category to provide embedded conversational engagement and to centralize customer messaging on its public site.
The deployment is a browser based embedding of the Rocket.chat application as a web chat widget, enabling real time messaging between site visitors and internal staff. Functional capabilities aligned to the Chatbots and Conversational AI category include live chat, conversational handoff to agents, message threading and presence awareness, plus configurable response templates and automated greetings. Operational scope focuses on customer facing business functions including support, lead capture and marketing engagement for Diskel's United Kingdom professional services site, with governance centered on a small internal team that configures the web widget, manages conversational workflows and enforces privacy and response policies.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Diskel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Diskel implemented Microsoft 365 as its Collaboration suite. The company uses Microsoft 365 on their website and for internal collaboration, leveraging core Microsoft 365 capabilities such as hosted email, real-time chat and meetings, document libraries, cloud file sync, and Office productivity apps.
Deployment is a cloud SaaS tenancy with centralized administration and user provisioning scaled to a nine person professional services firm, concentrating operational coverage on client-facing teams and project delivery. Governance emphasizes collaboration controls, including document permissions, shared sites, and role-based access, and workflows are aligned to project collaboration, client communication, and document management.
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Diskel PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp Mandrill | Transactional Email | PaaS | n/a | 2022 | 2022 |
In 2022, Diskel implemented Intuit Mailchimp Mandrill for Transactional Email. The deployment embeds Intuit Mailchimp Mandrill into Diskel's website to provide programmatic transactional messaging for customer confirmations, notifications, and user account communications. Intuit Mailchimp Mandrill serves as the Transactional Email engine driving website initiated messages and routing send operations.
Configuration work focused on template management, API based send flows, and delivery orchestration consistent with Transactional Email platforms. Operational coverage centers on customer facing functions exposed via the website and developer workflows for message instrumentation and delivery diagnostics. Governance centers on web operations and customer service workflows to manage templates, suppression lists, and delivery monitoring for ongoing message reliability.
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Diskel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Diskel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Diskel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Diskel Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-20 | Diskel | Evaluated | Pegasus | Pegasus Opera | ERP Financial | ERP |