Elmhurst, 60126, IL,
United States
DocketPORT Technographics
DocketPORT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DocketPORT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 DocketPORT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DocketPORT has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017, Oracle NetSuite CRM for CRM in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DocketPORT is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DocketPORT revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DocketPORT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DocketPORT Tech Stack and Enterprise Applications
DocketPORT AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, DocketPORT deployed Olark Live Chat on its public website. DocketPORT is a United States professional services firm with roughly 10 employees, and the implementation uses Olark Live Chat to provide direct, web‑based visitor engagement.
Olark Live Chat is implemented as an embedded chat widget delivering core Chatbots and Conversational AI capabilities, including real‑time text chat, canned responses and macros for rapid replies, visitor monitoring and presence indicators, chat transcript capture, and offline message or lead capture forms. DocketPORT leverages these functional modules to support customer inquiries and basic lead qualification workflows, positioning Olark Live Chat as the companys primary front‑line conversational interface.
Configuration and governance appear to be managed in‑house, with administrative control over widget behavior, messaging rules, and transcript retention set at the website level. No named integrations are recorded in the source data, and operational scope is website‑facing customer support and sales lead capture for the United States based firm.
|
DocketPORT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, DocketPORT deployed Microsoft 365 to establish a cloud Collaboration platform across the small professional services firm. Microsoft 365 is surfaced on their website and serves as the primary collaboration suite for the company, supporting client document workflows and internal team coordination. The implementation reflects a compact, companywide deployment model appropriate for a 10 person organization focused on client services and operations.
The Microsoft 365 deployment centers on standard Collaboration capabilities including Exchange Online email, SharePoint Online document libraries, OneDrive file sync, Teams for synchronous and asynchronous communications, and Office applications for content creation. Tenant administration follows Microsoft 365 administrative patterns for user provisioning, access control and policy configuration, enabling centralized governance and lightweight workflow ownership by internal administrators. Microsoft 365 is used both as the internal productivity platform and as a component surfaced on the corporate website for content publishing and external collaboration.
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DocketPORT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2012 | 2012 |
In 2012, DocketPORT implemented Oracle NetSuite CRM. The deployment targeted the company's sales and client services functions, configuring the cloud native Oracle NetSuite CRM to centralize contact and account records for a small professional services firm based in the United States.
Configuration focused on core CRM capabilities including lead and contact management, opportunity and pipeline tracking, activity and task management, case management for client requests, and reporting and dashboards. The implementation emphasized role based access and lightweight workflow automation to enforce sales stages and task routing across sales and operations teams. Data governance work included standardized contact data fields and process controls for record ownership, and rollout was scoped to U S operations and client facing staff. Oracle NetSuite CRM served as the single system of record for customer interactions and to instrument repeatable sales and service workflows.
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DocketPORT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DocketPORT
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DocketPORT Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||