Dublin, D05 A372,
Ireland
Dolmen Insurance Brokers Ireland Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dolmen Insurance Brokers Ireland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60 Dolmen Insurance Brokers Ireland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dolmen Insurance Brokers Ireland has purchased the following applications: Visa Authorize.Net for Payment Processing in 2021, Parly Engage for Chatbots and Conversational AI in 2023, Microsoft 365 for Collaboration in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dolmen Insurance Brokers Ireland is running and its propensity to invest more and deepen its relationship with Visa , Parly , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dolmen Insurance Brokers Ireland revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dolmen Insurance Brokers Ireland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP Financial Management | n/a | 2021 | 2021 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Parly | Legacy | Parly Engage | Chatbots and Conversational AI | AI-Powered Application | Cation Consulting | 2023 | 2023 |
In 2023 Dolmen Insurance Brokers Ireland implemented Parly Engage, a Chatbots and Conversational AI application, to support customer service and contact-centre functions. Cation Consulting led the implementation, and Cation and Parly materials list Dolmen among insurers in the Irish market using conversational AI to improve customer self-service, document handling and contact-centre automation. The deployment was oriented around AI-assisted livechat and structured agent handover workflows described in vendor and partner sources.
Parly Engage at Dolmen is described as enabling conversational self-service, document handling automation, and contact-centre automation, reflecting core Chatbots and Conversational AI modules such as intent routing, conversational flows, AI-assisted livechat and document ingestion. The implementation focused on triaging inbound customer requests through conversational flows and automating document interactions to streamline policy and claims touchpoints. Cation Consulting configured agent handover processes and aligned conversational scripts with Dolmen operational requirements and customer-service workflows.
Operational scope targeted Dolmen Insurance Brokers Ireland customer-facing operations and the contact centre, with governance executed by Cation Consulting in collaboration with internal customer-service stakeholders. Rollout centered on embedding Parly Engage into day-to-day customer interactions to enable automated self-service and escalate complex cases to human agents via agent handover. Parly Engage is positioned as the Chatbots and Conversational AI layer supporting Dolmen business functions for customer self-service, document handling and contact-centre automation.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2024 | 2024 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application, Web and Enterprise Search | Content Management |
|
2014 | 2014 |
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Video Editing | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
|
2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
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Marketing Analytics | CRM |
|
2014 | 2014 |
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Marketing Analytics | CRM |
|
2015 | 2015 |
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Marketing Analytics | CRM |
|
2025 | 2025 |
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Marketing Automation | CRM |
|
2018 | 2018 |
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Marketing Automation | CRM |
|
2019 | 2019 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Tag Management | CRM |
|
2015 | 2015 |
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Tag Management | CRM |
|
2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2015 | 2015 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2024 | 2024 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Apps Development | PaaS |
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2025 | 2025 |
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Transactional Email | PaaS |
|
2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
|
2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Security (AppSec) | CyberSecurity |
|
2018 | 2018 |
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Web Application Firewalls (WAF) | CyberSecurity |
|
2023 | 2023 |
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