List of Parly Engage Customers
Since 2010, our global team of researchers has been studying Parly Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Parly Engage for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Parly Engage for Chatbots and Conversational AI include: Ryanair, a Ireland based Transportation organisation with 27076 employees and revenues of $14.68 billion, 123.ie Ireland, a Ireland based Insurance organisation with 300 employees and revenues of $85.0 million, Dolmen Insurance Brokers Ireland, a Ireland based Insurance organisation with 60 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Parly Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Parly Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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123.ie Ireland | Insurance | 300 | $85M | Ireland | Parly | Parly Engage | Chatbots and Conversational AI | 2021 | Cation Consulting |
In 2021, 123.ie implemented Parly Engage in the Chatbots and Conversational AI category. The deployment followed an established use of Parly Assist to automate motor insurance onboarding and to perform real time document processing, which reduced manual validation and enhanced customer experience.
Parly Engage was configured to deliver AI assisted live chat with structured agent handover, routing conversational sessions to human agents when automated intent resolution required escalation. Implementation work included conversational flow orchestration, intent handling and automated verification checkpoints that linked to the Parly Assist document processing pipeline to enable seamless end to end onboarding workflows.
Cation Consulting led the implementation and phased operational rollout across 123.ie's customer service and motor underwriting workflows, establishing governance for agent handover procedures, conversation monitoring and operator training. The 123.ie deployment and its agent handover design were described in Parly case materials and received coverage at AWS re:Invent in 2021.
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Dolmen Insurance Brokers Ireland | Insurance | 60 | $6M | Ireland | Parly | Parly Engage | Chatbots and Conversational AI | 2023 | Cation Consulting |
In 2023 Dolmen Insurance Brokers Ireland implemented Parly Engage, a Chatbots and Conversational AI application, to support customer service and contact-centre functions. Cation Consulting led the implementation, and Cation and Parly materials list Dolmen among insurers in the Irish market using conversational AI to improve customer self-service, document handling and contact-centre automation. The deployment was oriented around AI-assisted livechat and structured agent handover workflows described in vendor and partner sources.
Parly Engage at Dolmen is described as enabling conversational self-service, document handling automation, and contact-centre automation, reflecting core Chatbots and Conversational AI modules such as intent routing, conversational flows, AI-assisted livechat and document ingestion. The implementation focused on triaging inbound customer requests through conversational flows and automating document interactions to streamline policy and claims touchpoints. Cation Consulting configured agent handover processes and aligned conversational scripts with Dolmen operational requirements and customer-service workflows.
Operational scope targeted Dolmen Insurance Brokers Ireland customer-facing operations and the contact centre, with governance executed by Cation Consulting in collaboration with internal customer-service stakeholders. Rollout centered on embedding Parly Engage into day-to-day customer interactions to enable automated self-service and escalate complex cases to human agents via agent handover. Parly Engage is positioned as the Chatbots and Conversational AI layer supporting Dolmen business functions for customer self-service, document handling and contact-centre automation.
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Ryanair | Transportation | 27076 | $14.7B | Ireland | Parly | Parly Engage | Chatbots and Conversational AI | 2022 | Cation Consulting |
In 2022 Ryanair deployed Parly Engage, a Chatbots and Conversational AI application for multilingual customer service and crew control interactions across Europe. The deployment was scoped to handle low complexity queries, manage disruption scenarios and operate at high conversation volumes, processing tens of thousands of conversations daily.
Parly Engage was configured to provide AI assisted live chat, automated query triage, contextual routing and controlled handover to live agents. The implementation emphasized multilingual natural language understanding and scripted disruption flows to surface actionable intents for agent escalation and crew control workflows.
The project was built by Cation Consulting and integrated Parly Engage into Ryanair operational channels through agent handover workflows and conversational orchestration. Operational coverage included customer service desks and crew control operations across Ryanair European sites, with the application operating alongside existing agent processes.
Governance for the rollout focused on agent handover rules, conversation escalation policies and multilingual model tuning managed during phased adoption by service teams. Outcomes reported by the deployment included cost savings, reduced customer abandonment and the ability to process tens of thousands of conversations daily, consistent with Parly materials describing AI assisted live chat and agent handover capabilities.
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