Domestic & General Insurance
Swan Court, 11 Worple Rd,
London, SW19 4JS,
United Kingdom
London, SW19 4JS,
United Kingdom
44 33 3000-9780
Insurance
Domestic & General Insurance Technographics
Domestic & General Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Domestic & General Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3201 Domestic & General Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Domestic & General Insurance has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2010, Sage Snowdrops HR for Core HR in 2010, CGI Ratabase360 for Insurance Pricing and Rating Engine in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Domestic & General Insurance is running and its propensity to invest more and deepen its relationship with SAP , Sage , CIPHR or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Domestic & General Insurance revenues, which have grown to $1.55 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Domestic & General Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Domestic & General Insurance Tech Stack and Enterprise Applications
Domestic & General Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, Domestic & General Insurance implemented SAP ERP ECC 6.0 as an ERP Financial platform. The deployment centered on SAP ERP ECC 6.0 with integrated CRM and IS-Insurance components to support insurance accounting and customer lifecycle management.
Configuration work emphasized SAP FICO and FI-CA capabilities, mapped to core financial accounting, controlling, accounts receivable and payable, billing and customer account management typical of an ERP Financial implementation. CRM functionality was configured to capture policyholder interactions and to feed customer master data and receivable postings into FICO and FI-CA processes.
Testing and user support activities ran from April 2009 to January 2010 across London and Midlands in preparation for the 2010 go-live. Testing covered end to end financial posting scenarios, customer account reconciliation, and CRM to finance data flows, with CA testing consultants executing test scripts and providing user support.
Governance emphasized structured test management and user acceptance support, including scripted testing and staged cutover readiness workstreams. The program positioned SAP ERP ECC 6.0 as the ERP Financial backbone for Domestic & General Insurance, integrating finance and customer management capabilities across finance and customer service functions.
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Domestic & General Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Snowdrops HR | Core HR | HCM | n/a | 2010 | 2010 |
In 2010, Domestic & General Insurance implemented Sage Snowdrops HR as its Core HR platform. The deployment concentrated on establishing centralized employee master data and onboarding processes, with the HR team using Sage Snowdrops HR to manage first day inductions and maintain the central HR database. Implementation activities documented the execution of first day induction workflows and routine updates to personnel records within Sage Snowdrops HR. Configuration emphasized onboarding and personnel record management capabilities, enabling standardized induction checklists and consistent employee data capture. Operational scope encompassed HR and recruitment teams responsible for new hire processing and ongoing record maintenance, while governance work codified induction procedures and data-update routines in the HR database.
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Core HR | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2018 | 2018 |
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Domestic & General Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CGI Group | Legacy | CGI Ratabase360 | Insurance Pricing and Rating Engine | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005, Domestic & General Insurance implemented CGI Ratabase360 for Insurance Pricing. The deployment positioned CGI Ratabase360 as the central pricing and rate management platform used by underwriting and commercial finance to support product rating workflows and rate governance.
CGI Ratabase360 was configured to operate as a central rate repository and rating engine, with product modeling and rate upload and validation capabilities. Operational tasks documented by internal analysts include rating new products, uploading rates, cross checking rates and running claim performance analysis, workflows that align with standard Insurance Pricing functional modules such as rate versioning, price tables, and automated rating calculations.
The implementation integrated with IBM AS/400 data feeds and relied on SQL extracts and analyst-maintained Excel models for ad hoc analysis and P&L reporting. Day to day operational coverage explicitly included underwriting teams and commercial finance, supporting quarterly account P&L updates, remuneration calculation processes for major clients, and claims performance monitoring.
Governance was centered on rate validation and cross check workflows operated by underwriting and finance analysts, with control points for rate uploads and quarterly financial reconciliation. The platform supported pricing decisions that underwrote new products, one of which generated more than €1m of net fee in its first year after being rated and uploaded through the system.
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2022 | 2022 |
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Domestic & General Insurance AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ML and Data Science Platforms | AI Development |
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2016 | 2017 |
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Domestic & General Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Domestic & General Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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2020 | 2020 |
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Domestic & General Insurance eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2015 | 2015 |
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Domestic & General Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Customer Experience | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2023 | 2023 |
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CRM | CRM |
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2010 | 2010 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Domestic & General Insurance TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Domestic & General Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CPaaS (Communication Platform as a Service) | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Domestic & General Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Domestic & General Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Domestic & General Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Data Science, Domestic & General | Director | IT | |
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CIO | CXO | Finance | |
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HR Director | Director | HR | |
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HR & Real Estate Director | Director | HR | |
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Chief Information Officer | CXO | IT | |
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Director of Digital Analytics | Director | IT | |
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Director of Data Science & Analytics | Director | IT | |
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Customer Experience Manager | Manager | Customer Service | |
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Director Customer Experience | Director | Customer Service | |
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Director of Technology Operations & Information Security | Director | IT | |
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Customer Retention Manager | Manager | Customer Service | |
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Director of Contact Centre Operations | Director | Customer Service | |
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Director of Contact Centres - Europe | Director | Customer Service | |
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Head of CC Commercial Planning | Director | Finance | |
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Customer Experience Senior Manager | Manager | Customer Service | |
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Chief Financial Officer | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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IT Operations Manager | Manager | IT | |
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Chief Digital and Technology Officer | CXO | IT | |
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Head of Architecture - Enterprise | Director | Finance | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Domestic & General Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Domestic & General Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Domestic & General Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Domestic & General Insurance Technographics
Domestic & General Insurance is a Insurance organization based in United Kingdom,
with around 3201 employees and annual revenues of $1.55 billion.
Domestic & General Insurance operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Sage Snowdrops HR and CGI Ratabase360,
covering areas like ERP Financial, Core HR and Insurance Pricing and Rating Engine.
Domestic & General Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Sage and CGI Group.
Domestic & General Insurance recently adopted applications including
Cisco WebEx CPaaS in 2024, Infinity Call Tracking in 2023 and CIPHR HR in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Domestic & General Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Domestic & General Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Domestic & General Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.