Dorchester Collection
53 Park Lane,
London, W1K 1QA,
United Kingdom
London, W1K 1QA,
United Kingdom
44 20 7629-8888
Leisure and Hospitality
Dorchester Collection Technographics
Dorchester Collection Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dorchester Collection and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 Dorchester Collection employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dorchester Collection has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2018, Cegid Talentsoft Core HR for Core HR in 2017, SABRE Synxis Guest Connect for Reservation and Booking Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dorchester Collection is running and its propensity to invest more and deepen its relationship with Microsoft , Cegid , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dorchester Collection revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dorchester Collection intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dorchester Collection Tech Stack and Enterprise Applications
Dorchester Collection ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 Dorchester Collection deployed Microsoft Dynamics GP to support Accounts Payable and broader finance operations within the ERP Financial category. The implementation used Microsoft Dynamics GP as the core accounting application to process supplier invoices and manage payables workflows.
Operationally the implementation focused on Accounts Payable capabilities, including daily handling of supplier invoices with matching to purchase orders, distribution of invoices to departmental approvers, and invoice entry and payment processing inside Microsoft Dynamics GP. The finance team used Dynamics GP for monitoring and reviewing outstanding invoices, reconciling supplier statements, processing foreign currency payments, and executing weekly BACS payments, while maintaining accurate filing of supplier documentation and responding to supplier queries.
The deployment covered finance department transaction processing and vendor management activities, positioning Microsoft Dynamics GP as the transactional ledger for supplier payable workflows and payment execution. Functional terminology in use included invoice matching, authorization routing, supplier statement reconciliation, and payment runs, reflecting ERP Financial accounting process alignment.
Governance and control practices were embedded in operational workflows, with structured distribution of supplier invoices to departments for authorization, routine reconciliation of supplier statements, and scheduled payment cycles for BACS and foreign currency disbursements. Reconciliations and invoice query resolution were integrated into day to day finance operations to sustain payment accuracy and supplier relationship management.
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Dorchester Collection HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid Talentsoft Core HR | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Dorchester Collection implemented Cegid Talentsoft Core HR to standardize HR processes and data across its global portfolio. Cegid Talentsoft Core HR is a Core HR platform deployed to align employee records, organizational structures and HR workflows with the company vision and values across nine iconic hotels worldwide and the United Kingdom corporate office.
The deployment concentrated on core HR capabilities typical of the Core HR category, including employee master data, organizational management, onboarding and offboarding workflows, absence and time off tracking, and consolidated talent administration for performance and learning records. Configurations emphasized consistent data taxonomy, country specific fields where required, and manager self service for approvals and routine workforce actions.
Architecturally the implementation was provisioned as the central system of record for HR data, consolidating property level personnel information and enabling standardized HR processes and reporting across hotels. The Cegid Talentsoft Core HR instance was configured to support role based access controls, multi site organizational hierarchies and cross property mobility workflows to reflect hotel structures and HR operating models.
Rollout governance prioritized standardized process definitions, data ownership by HR centers of excellence together with hotel HR leads, and phased property onboarding to enforce data quality and change control. The program was intended to operationalize consistent employee experiences and workforce policies across Dorchester Collection while preserving the individuality of each hotel.
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Employee Recognition and Rewards Management | HCM |
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2020 | 2021 |
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Dorchester Collection ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | SABRE Synxis Guest Connect | Reservation and Booking Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Dorchester Collection implemented SABRE Synxis Guest Connect as its web-facing reservation platform. SABRE Synxis Guest Connect, classified under Reservation and Booking Management, was embedded on the Dorchester Collection corporate website to capture direct bookings and manage online reservation flows.
The implementation centers on a web booking engine pattern, using SABRE Synxis Guest Connect to present availability, take reservations, capture guest profile data, and drive confirmation workflows. Configuration emphasis is on booking flow orchestration, rate and inventory control consistent with Reservation and Booking Management functionality, and guest data capture to support downstream operational processes.
Operational coverage is focused on the corporate website channel and the hotel reservations and e-commerce business functions, with the application servicing online direct-booking traffic for Dorchester Collection properties. Integration points are focused on the public website booking storefront, with the application acting as the primary web-facing reservation management system.
Governance appears oriented to centralizing the online booking storefront via SABRE Synxis Guest Connect and standardizing the online reservation process across the organization, aligning the Dorchester Collection SABRE Synxis Guest Connect Reservation and Booking Management capability with reservations and revenue operations.
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Dorchester Collection Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Dorchester Collection Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2016 | 2016 |
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Dorchester Collection CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Dorchester Collection IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Dorchester Collection CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Dorchester Collection
| First Name | Last Name | Title | Function | Department | Phone | |
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CIO | CXO | Finance | |
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CFO | CXO | Finance | |
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Global IT Director - Hotel Applications | Director | IT | |
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Deputy Regional Director of IT | Director | IT | |
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Apps Being Evaluated by Dorchester Collection Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dorchester Collection IT executives and key decision makers. This section highlights Dorchester Collection's latest recorded technology evaluations, including Mews Property Management for Hotel Property Management on 2025-04-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dorchester Collection digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-04-27 | Dorchester Collection | Evaluated | Mews Systems | Mews Property Management | Hotel Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Dorchester Collection Technographics
Dorchester Collection is a Leisure and Hospitality organization based in United Kingdom,
with around 3500 employees and annual revenues of $800.0 million.
Dorchester Collection operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Cegid Talentsoft Core HR and SABRE Synxis Guest Connect,
covering areas like ERP Financial, Core HR and Reservation and Booking Management.
Dorchester Collection has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Cegid and SABRE.
Dorchester Collection recently adopted applications including
Teads Platform in 2023, Awin Affiliate Marketing in 2021 and Reward Gateway Employee Reward and Recognition in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dorchester Collection’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dorchester Collection’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dorchester Collection technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.