Dorman Products
3400 East Walnut Street,
Colmar, 18915, PA,
United States
Colmar, 18915, PA,
United States
1 215-997-1800
Manufacturing
Dorman Products Technographics
Dorman Products Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dorman Products and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3787 Dorman Products employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dorman Products has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, PDS Vista Benefits for Benefits Administration in 2015, Provide Support for Chatbots and Conversational AI in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dorman Products is running and its propensity to invest more and deepen its relationship with SAP , PDS , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dorman Products revenues, which have grown to $2.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dorman Products intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dorman Products Tech Stack and Enterprise Applications
Dorman Products ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, Dorman Products implemented SAP S/4 HANA as its ERP Financial platform to centralize and modernize core finance and accounting processes. The SAP S/4 HANA deployment focused on consolidating general ledger, accounts payable, accounts receivable, asset accounting, and controlling under a single transactional system to support month end close and statutory reporting.
Configuration work emphasized standard financial modules for period close, intercompany accounting, and financial consolidation, with process orchestration to support recurring close and audit workflows. The program also provisioned dedicated development, test, and training landscapes aligned to SAP S/4 HANA release and upgrade cycles to enable controlled functional validation and user enablement.
Test data management was treated as mission critical in the implementation, reflecting evaluations by H&Z.digital and case examples that included Dorman Products. Modern test data management capabilities were integrated into the SAP S/4 HANA testing lifecycle to provision realistic datasets for development, regression testing, incident analysis, and training, while enforcing data protection and secure access controls.
Governance changes introduced role based provisioning, controlled refresh schedules, and data masking and subsetting processes to operationalize test data workflows across finance, IT, and testing teams. This approach optimized test data management and laid the foundation for continued SAP S/4 HANA adoption and future application modernization activities.
|
Dorman Products HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PDS | Legacy | PDS Vista Benefits | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015, Dorman Products implemented PDS Vista Benefits to manage core Benefits Administration for its HR and payroll processes. The deployment was operated by the corporate HR organization in close coordination with the IT Business Solutions Team, with the application supporting benefits open enrollment and benefits data exchange workflows for the company workforce.
PDS Vista Benefits implementation included configuration of benefits enrollment flows, benefits data management, and payroll‑adjacent data elements such as tax calculations, wage garnishment, and year to date tax information. The IT team developed extensive SQL artifacts, including queries, stored procedures, and scheduled system jobs, to extract, transform, and load benefits and payroll data into PDS Vista Benefits, and to automate feeds to external carriers.
The project attempted integrations with SuccessFactors Employee Central and ECP, but the ECP payroll go live was placed on hold due to developer readiness concerns, prompting the team to migrate payroll data back into PDS Vista and continue parallel payroll runs for verification. SuccessFactors Benefits was also deferred after repeated ETL and reporting issues prevented reliable carrier feeds, leading to a decision to migrate benefits data into PDS Vista and deliver carrier files via FTP.
Governance for the PDS Vista Benefits implementation followed formal change control, with IT producing unit test results and presenting change requests to the Change Request Board for approval and production scheduling. Operational ownership remained with the IT Business Solutions Team and HR benefits staff, who executed iterative ETL testing, parallel payroll validation, and carrier transmission workflows as part of the rollout and subsequent stabilization.
|
|
|
|
|
Compensation Management | HCM |
|
2014 | 2014 |
|
|
|
|
|
Core HR | HCM |
|
2015 | 2015 |
|
|
|
|
|
Employee Self Service | HCM |
|
2015 | 2015 |
|
|
|
|
|
Onboarding | HCM |
|
2015 | 2016 |
|
|
|
|
|
Payroll | HCM |
|
2015 | 2015 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2014 | 2014 |
|
|
|
|
|
Succession and Leadership Planning | HCM |
|
2015 | 2015 |
|
|
|
|
|
Workforce Management | HCM |
|
2014 | 2014 |
|
Dorman Products AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Provide Support | Legacy | Provide Support | Chatbots and Conversational AI | AI-Powered Application | n/a | 2011 | 2011 |
In 2011, Dorman Products implemented Provide Support on its public website to support online customer engagement. Provide Support is a Chatbots and Conversational AI application that handles web chat interactions and basic inquiry routing for customer service.
Deployment is implemented as a client-side web chat widget embedded in the Dorman Products website, connecting to Provide Support's hosted conversational service in a common cloud-based chat architecture. Functional capabilities aligned with the Chatbots and Conversational AI category include real-time messaging, canned response workflows, proactive chat invites, and agent handoff to live operators, which together manage initial customer inquiry triage and routing. Operational ownership is concentrated within customer support and digital commerce channels, with configuration governance focused on chat script management, session tracking, and iterative updates to conversational flows to maintain on-site engagement.
|
Dorman Products Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Dorman Products Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Dorman Products CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Dorman Products ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
Dorman Products PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Dorman Products IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
Dorman Products CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Dorman Products
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dorman Products Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dorman Products IT executives and key decision makers. This section highlights Dorman Products's latest recorded technology evaluations, including Oracle Cloud ERP for ERP Financial on 2026-03-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dorman Products digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-17 | Dorman Products | Evaluated | Oracle | Oracle Cloud ERP | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Dorman Products Technographics
Dorman Products is a Manufacturing organization based in United States,
with around 3787 employees and annual revenues of $2.00 billion.
Dorman Products operates a diverse technology stack with applications such as
SAP S/4 HANA, PDS Vista Benefits and Provide Support,
covering areas like ERP Financial, Benefits Administration and Chatbots and Conversational AI.
Dorman Products has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, PDS and Provide Support.
Dorman Products recently adopted applications including
CodeTwo Email Signatures in 2021, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dorman Products’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dorman Products’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dorman Products technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.