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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

DOTDOT Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
EVOX Legacy EVOX CC Cloud Smart Call Center CRM n/a 2021 2021
In 2021 DOTDOT deployed EVOX CC Cloud Smart to mobilize its Go Foodie operations in Taiwan. The EVOX CC Cloud Smart deployment established a cloud contact center with mobile extensions and multi-branch integration to prevent missed calls and centralize call records, supporting DOTDOTs customer-service and CRM workflows across branches. This Call Center implementation consolidated inbound call handling and agent mobility, using EVOX Connect Call Center features to extend voice routing and centralized logging to mobile devices. Configuration emphasized mobile extension provisioning, centralized call logging and multi-branch routing, enabling improved remote working and branch communications. Rollout and operational alignment focused on integrating call records into customer-service processes and providing cross-branch visibility for distributed agents.
IT Decision Makers and Key Stakeholders at DOTDOT
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by DOTDOT Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD DOTDOT Technographics

DOTDOT is a Communications organization based in Taiwan, with around 1175 employees and annual revenues of $294.0 million.

DOTDOT operates a diverse technology stack with applications such as EVOX CC Cloud Smart, covering areas like Call Center.

DOTDOT has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as EVOX.

DOTDOT recently adopted applications including EVOX CC Cloud Smart in 2021, highlighting its ongoing modernization strategy.

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Our research team continuously updates DOTDOT’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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