New Taipei City, 242032,
Taiwan
DOTDOT Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DOTDOT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1175 DOTDOT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DOTDOT has purchased the following applications: EVOX CC Cloud Smart for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DOTDOT is running and its propensity to invest more and deepen its relationship with EVOX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DOTDOT revenues, which have grown to $294.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DOTDOT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EVOX | Legacy | EVOX CC Cloud Smart | Call Center | CRM | n/a | 2021 | 2021 |
In 2021 DOTDOT deployed EVOX CC Cloud Smart to mobilize its Go Foodie operations in Taiwan. The EVOX CC Cloud Smart deployment established a cloud contact center with mobile extensions and multi-branch integration to prevent missed calls and centralize call records, supporting DOTDOTs customer-service and CRM workflows across branches. This Call Center implementation consolidated inbound call handling and agent mobility, using EVOX Connect Call Center features to extend voice routing and centralized logging to mobile devices. Configuration emphasized mobile extension provisioning, centralized call logging and multi-branch routing, enabling improved remote working and branch communications. Rollout and operational alignment focused on integrating call records into customer-service processes and providing cross-branch visibility for distributed agents.
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