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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Dr Shterev Hospital Bulgaria Tech Stack and Enterprise Applications

Dr Shterev Hospital Bulgaria AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Progress Software Legacy Progress NativeChat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Dr Shterev Hospital in Bulgaria deployed Progress NativeChat to automate appointment booking and reduce contact-center load. The deployment used Progress NativeChat in the Chatbots and Conversational AI category to handle transactional scheduling and FAQ-style interactions for patient self-service and CRM contact-center workflows. The implementation centered on conversational modules for transactional scheduling, appointment confirmations, and FAQ resolution, leveraging natural language understanding, intent classification, and slot-filling flows to capture booking details. Configuration included scripted escalation rules to route unresolved or complex queries to human agents and templated conversation trees to ensure consistent responses across common patient inquiries. Operationally the chatbot functioned as the patient-facing conversational layer integrated with the hospital's CRM and contact-center processes to execute bookings and handoffs into live agent queues. Governance emphasized conversational content versioning, escalation policies, and monitoring of interaction logs to tune intents and reduce false positives. Progress NativeChat delivered explicit operational outcomes, yielding a 49% reduction in contact-center workload and a 30% increase in appointment bookings for Dr Shterev Hospital.
Dr Shterev Hospital Bulgaria Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Legacy Slack Connect Collaboration Collaboration n/a 2022 2022
Dr Shterev Hospital Bulgaria Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Progress Software Legacy Progress Sitefinity Content Management Content Management n/a 2017 2017
Web Content Management Content Management 2013 2013
Web Content Management Content Management 2017 2017
Dr Shterev Hospital Bulgaria CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tag Management CRM 2017 2017
Dr Shterev Hospital Bulgaria IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2017 2017
Dr Shterev Hospital Bulgaria CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Security (AppSec) CyberSecurity 2025 2025
Secure Sockets Layer (SSL) CyberSecurity 2017 2017
Secure Sockets Layer (SSL) CyberSecurity 2022 2022

IT Decision Makers and Key Stakeholders at Dr Shterev Hospital Bulgaria

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Dr Shterev Hospital Bulgaria Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dr Shterev Hospital Bulgaria IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dr Shterev Hospital Bulgaria digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Dr Shterev Hospital Bulgaria Technographics
Dr Shterev Hospital Bulgaria is a Healthcare organization based in Bulgaria, with around 200 employees and annual revenues of $15.0 million.
Dr Shterev Hospital Bulgaria operates a diverse technology stack with applications such as Progress NativeChat, Slack Connect and Progress Sitefinity, covering areas like Chatbots and Conversational AI, Collaboration and Content Management.
Dr Shterev Hospital Bulgaria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Progress Software and Salesforce.
Dr Shterev Hospital Bulgaria recently adopted applications including reCAPTCHA in 2025, Slack Connect in 2022 and Sectigo SSL in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dr Shterev Hospital Bulgaria’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Dr Shterev Hospital Bulgaria’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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