Sofia, 1330,
Bulgaria
Dr Shterev Hospital Bulgaria Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dr Shterev Hospital Bulgaria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Dr Shterev Hospital Bulgaria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dr Shterev Hospital Bulgaria has purchased the following applications: reCAPTCHA for Application Security (AppSec) in 2025, Progress NativeChat for Chatbots and Conversational AI in 2019, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dr Shterev Hospital Bulgaria is running and its propensity to invest more and deepen its relationship with Google , Progress Software , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dr Shterev Hospital Bulgaria revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dr Shterev Hospital Bulgaria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | reCAPTCHA | Application Security (AppSec) | CyberSecurity | n/a | 2025 | 2025 | |||
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Progress NativeChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 | In 2019, Dr Shterev Hospital in Bulgaria deployed Progress NativeChat to automate appointment booking and reduce contact-center load. The deployment used Progress NativeChat in the Chatbots and Conversational AI category to handle transactional scheduling and FAQ-style interactions for patient self-service and CRM contact-center workflows. The implementation centered on conversational modules for transactional scheduling, appointment confirmations, and FAQ resolution, leveraging natural language understanding, intent classification, and slot-filling flows to capture booking details. Configuration included scripted escalation rules to route unresolved or complex queries to human agents and templated conversation trees to ensure consistent responses across common patient inquiries. Operationally the chatbot functioned as the patient-facing conversational layer integrated with the hospital's CRM and contact-center processes to execute bookings and handoffs into live agent queues. Governance emphasized conversational content versioning, escalation policies, and monitoring of interaction logs to tune intents and reduce false positives. Progress NativeChat delivered explicit operational outcomes, yielding a 49% reduction in contact-center workload and a 30% increase in appointment bookings for Dr Shterev Hospital. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Tag Management | CRM |
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2017 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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