List of Progress NativeChat Customers
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Since 2010, our global team of researchers has been studying Progress NativeChat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Progress NativeChat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Progress NativeChat for Chatbots and Conversational AI include: Experian, a Ireland based Professional Services organisation with 23300 employees and revenues of $7.52 billion, Dallas Area Rapid Transit, a United States based Transportation organisation with 3762 employees and revenues of $610.0 million, Dr Shterev Hospital Bulgaria, a Bulgaria based Healthcare organisation with 200 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Progress NativeChat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Dallas Area Rapid Transit | Transportation | 3762 | $610M | United States | Progress Software | Progress NativeChat | Chatbots and Conversational AI | 2019 | n/a | In 2019, Dallas Area Rapid Transit planned to implement Progress NativeChat to add personalized, automated customer interactions for riders as part of its digital experience program. Progress NativeChat, classified in the Chatbots and Conversational AI category, was scoped to augment DART's Progress Sitefinity deployment and to support customer experience and CRM workflows within the US transit context. Planned implementation details focused on configuring conversational flows, intent recognition, and personalized messaging to handle rider inquiries and routine service questions, integrated with the Sitefinity content layer. The deployment was described as supporting customer experience and digital services teams for rider engagement across DART operations, with overall rollout status reported as planned in the source. | |
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Dr Shterev Hospital Bulgaria | Healthcare | 200 | $15M | Bulgaria | Progress Software | Progress NativeChat | Chatbots and Conversational AI | 2019 | n/a | In 2019, Dr Shterev Hospital in Bulgaria deployed Progress NativeChat to automate appointment booking and reduce contact-center load. The deployment used Progress NativeChat in the Chatbots and Conversational AI category to handle transactional scheduling and FAQ-style interactions for patient self-service and CRM contact-center workflows. The implementation centered on conversational modules for transactional scheduling, appointment confirmations, and FAQ resolution, leveraging natural language understanding, intent classification, and slot-filling flows to capture booking details. Configuration included scripted escalation rules to route unresolved or complex queries to human agents and templated conversation trees to ensure consistent responses across common patient inquiries. Operationally the chatbot functioned as the patient-facing conversational layer integrated with the hospital's CRM and contact-center processes to execute bookings and handoffs into live agent queues. Governance emphasized conversational content versioning, escalation policies, and monitoring of interaction logs to tune intents and reduce false positives. Progress NativeChat delivered explicit operational outcomes, yielding a 49% reduction in contact-center workload and a 30% increase in appointment bookings for Dr Shterev Hospital. | |
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Experian | Professional Services | 23300 | $7.5B | Ireland | Progress Software | Progress NativeChat | Chatbots and Conversational AI | 2018 | n/a | In 2018, Experian built a proof of concept digital chatbot on Progress NativeChat to evaluate a robo-agent service for customer interactions and decisioning use cases, targeting customer service and CRM workflows in its global and US support operations. The engagement was explicit to the Chatbots and Conversational AI category and concentrated on validating automated conversational handling and decision orchestration for client inquiries and account decisioning scenarios. The Progress NativeChat proof of concept centered on rapid conversational flow development and intent routing, using natural language processing and decisioning orchestration consistent with Chatbots and Conversational AI platform capabilities. Experian configured the bot to exercise conversation design, intent classification, and scripted decision paths to simulate robo-agent interactions, positioning Progress NativeChat as a candidate platform for scaled automation of customer service workloads. Governance for the engagement remained at proof of concept scope, focused on the customer service and CRM functions across Experian's global and US operations, with development cycles delivering a functional bot in weeks. The rapid POC development timeline and the explicit evaluation outcomes positioned Progress NativeChat for further consideration as a platform to support automated robo-agent capabilities within Experian's customer engagement and decisioning processes. |
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