DSW Zorgverzekeraar
DSW Zorgverzekeraar Technographics
DSW Zorgverzekeraar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DSW Zorgverzekeraar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 DSW Zorgverzekeraar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DSW Zorgverzekeraar has purchased the following applications: AFAS Finance for ERP Financial in 2019, Microsoft Azure Bot Service (AI) for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DSW Zorgverzekeraar is running and its propensity to invest more and deepen its relationship with AFAS Software , Serrala , iDEAL or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DSW Zorgverzekeraar revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DSW Zorgverzekeraar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DSW Zorgverzekeraar Tech Stack and Enterprise Applications
DSW Zorgverzekeraar ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AFAS Software | Legacy | AFAS Finance | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, DSW Zorgverzekeraar implemented AFAS Finance. DSW Zorgverzekeraar is using AFAS Finance on their website to run core corporate financial operations, positioning AFAS Finance as the organization’s ERP Financial application. The deployment targets finance and accounting business functions including general ledger control, accounts payable, accounts receivable and routine financial posting workflows.
Configuration emphasized standard ERP Financial capabilities such as chart of accounts harmonization, automated approval workflows, invoicing and cash management, reflecting common functional modules of AFAS Finance. Operational coverage is centered on the finance department within DSW Zorgverzekeraar in the Netherlands, with governance focused on role based access, approval routing and consolidated financial reporting. The implementation aligns system driven process orchestration with centralized transaction handling using AFAS Finance.
|
 |
|
|
Payment Processing | ERP |
|
2012 | 2012 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
DSW Zorgverzekeraar AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Bot Service (AI) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, DSW Zorgverzekeraar implemented Microsoft Azure Bot Service (AI) as a Chatbots and Conversational AI solution to handle customer inquiries on its public website in the Netherlands. Sogeti built the chatbot Nikki using its Thinkubator approach and delivered a working Minimum Lovable Product in six weeks, targeting service support for DSW’s roughly 600,000 customers and aiming to answer about 75 percent of incoming customer queries.
The Microsoft Azure Bot Service (AI) deployment used Microsoft Azure Cloud infrastructure and deployed Azure Cognitive Services alongside the Microsoft Bot Framework to design and build the conversational dialog structure. Functional capabilities implemented include intent recognition and natural language understanding, a dialog manager constructed with the Bot Framework, sentiment analysis via the Text Analytics API, and iterative machine learning so the chatbot continuously improves its ability to handle more complex conversations. The solution surfaces as a pop-up chat window on the DSW website and is configured to present empathetic, human-like responses including informal cues such as emojis to match a younger user segment.
Governance and rollout followed Sogeti’s four-step Thinkubator process rather than a traditional proof of concept, progressing from joint workshops with DSW to scenario selection, roadmap definition, prototype testing, and immediate production delivery. DSW and Sogeti teams collaborated on decisions around required domain expertise and data inputs, and incorporated user feedback during development to refine conversational flows and answer coverage. Operational ownership sits with customer service and functional IT stakeholders, with close involvement from DSW’s Head Functional IT during the rollout.
The implementation leveraged pre-existing templates and accelerators to speed time-to-market and included continuous learning algorithms to improve response quality over time. The project delivered an accessible, empathetic conversational agent intended to boost customer satisfaction for DSW, with a stated expectation that Nikki would handle approximately 75 percent of customer queries.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
|
|
|
|
Speech Recognition AI | AI-Powered Application |
|
2019 | 2019 |
|
DSW Zorgverzekeraar Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, DSW Zorgverzekeraar implemented Google Workspace (Formerly Google G-Suite) to centralize productivity tools for internal operations and to support Collaboration across the organization. The rollout targeted the insurer’s 650 employees and established Google Workspace as the primary platform for email, calendar, document and real-time collaboration, and administrative user provisioning.
Google Workspace (Formerly Google G-Suite) was configured to provide standard Collaboration capabilities including Gmail, Drive, Docs, Sheets, Slides, Calendar and the Admin console, with role-based account management and domain-wide settings to govern user access and data sharing. Configuration work emphasized document collaboration and shared drive structures to support cross-department workflows between operations and customer contact teams.
In 2019 DSW extended its contract to leverage Google Cloud Platform services, using Google Cloud locations cited as San Francisco US, Utrecht NL and Mechelen BE, to build proof of concepts for customer service innovation. The extension specifically targeted customer contact optimization by integrating speech-to-text and other AI and machine learning capabilities from GCP, with g-company engaged to support PoCs and hands-on implementation of those cloud-based analytics and AI services.
Governance and rollout were formalized through a contract extension with g-company and executive sponsorship from COO CIO Frans ten Brink, who cited broad functionality, scalability and pay-as-you-go economics of GCP as enablers for continued innovation. The implementation narrative centers on Google Workspace for Collaboration as the core productivity layer, extended into Google Cloud Platform for AI driven customer service improvements, with PoC governance and partner-led implementation support.
|
DSW Zorgverzekeraar Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
DSW Zorgverzekeraar CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
DSW Zorgverzekeraar ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
DSW Zorgverzekeraar IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at DSW Zorgverzekeraar
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Finance Manager | Manager | Finance | |
|
|
|
Head of the ICT department | Director | Finance | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Head of Customer Service | Director | Customer Service | |
|
|
|
Project Manager CX | Manager | Customer Service | |
|
|
|
Head of Customer Service - Customer Experience and Innovation | Director | Customer Service | |
|
|
|
Customer Service Team Leader | Manager | Customer Service | |
|
|
|
Customer Service Team Leader | Manager | Customer Service | |
|
Apps Being Evaluated by DSW Zorgverzekeraar Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DSW Zorgverzekeraar IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DSW Zorgverzekeraar digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DSW Zorgverzekeraar Technographics
DSW Zorgverzekeraar is a Insurance organization based in Netherlands,
with around 650 employees and annual revenues of $120.0 million.
DSW Zorgverzekeraar operates a diverse technology stack with applications such as
AFAS Finance, Microsoft Azure Bot Service (AI) and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
DSW Zorgverzekeraar has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as AFAS Software, Microsoft and Google.
DSW Zorgverzekeraar recently adopted applications including
iDEAL in 2021, channel.me Live Chat in 2021 and Glassbox SessionCam in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DSW Zorgverzekeraar’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DSW Zorgverzekeraar’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DSW Zorgverzekeraar technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.