Dude Solutions
11000 Regency Parkway Suite 400,
Cary, 27518, NC,
United States
Cary, 27518, NC,
United States
1 866-455-3833
Professional Services
Dude Solutions Technographics
Dude Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dude Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 650 Dude Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dude Solutions has purchased the following applications: Sage Lockstep for AR Automation in 2018, UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2014, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dude Solutions is running and its propensity to invest more and deepen its relationship with Sage , UKG , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dude Solutions revenues, which have grown to $172.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dude Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dude Solutions Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Lockstep | AR Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Dude Solutions implemented Sage Lockstep to centralize and automate accounts receivable processes. The deployment positioned Sage Lockstep as the company AR Automation platform supporting the finance organization and accounts receivable, billing, and collections teams across its United States operations.
The Sage Lockstep implementation focused on core AR Automation capabilities including invoice presentment, automated collections workflows, cash application and payment matching, dispute management, and aging analysis. Configuration work emphasized rules based dunning sequences, automated cash posting, and payment portal connectivity to streamline the end to end accounts receivable lifecycle.
Integrations were implemented with Salesforce for customer master and case handoffs, Intacct for general ledger synchronization, AnytimeCollect to augment collections orchestration, and payment processors Paytrace and Solupay for electronic payment acceptance. These integrations created directional data flows for customer records, invoices, payments, and disputes between Sage Lockstep and upstream CRM, ERP, and payment systems.
Governance and rollout followed a phased approach with a pilot concentrating on high volume customer segments before expanding to the full finance organization, and with formalized AR policies and role based access controls for collectors and billing staff. Process changes codified dispute escalation, reconciliation and cash application workflows to align operational ownership with the Sage Lockstep AR Automation functionality.
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Dude Solutions implemented UKG Pro Recruiting (ex UltiPro Recruiting) as its Recruiting,Applicant Tracking System. The deployment is exposed on the company career site, with UltiPro Recruiting job board pages embedded on the corporate website to manage external job postings and candidate self-service.
Configuration centered on core recruiting modules typical for a Recruiting,Applicant Tracking System, including requisition management, job posting and distribution, applicant tracking workflows, candidate profile management, interview scheduling, and offer management. UKG Pro Recruiting provided a public-facing job board and candidate portal, and was configured to support hiring manager requisition creation and end-to-end applicant lifecycle tracking.
Operational control rested with HR and talent acquisition functions, with governance implemented through centralized recruiting workflow configuration and role-based access controls in UKG Pro Recruiting. Integrations were focused on the career site and web-facing job board, aligning hiring approvals and requisition workflows with existing HR processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Dude Solutions deployed Salesforce Chat formerly Salesforce Live Agent on its public website. The implementation established an on site, real time conversational channel, classified under Chatbots and Conversational AI, to support customer support and client engagement workflows.
Salesforce Chat formerly Salesforce Live Agent was configured to deliver live web chat sessions, visitor to agent routing, and chat transcript capture to support follow up and audit. Configuration focused on agent session handling, proactive chat invitation rules, and reusable response libraries aligned with conversational AI and chat routing functionality.
The deployment integrated the chat widget into the corporate website, delivering conversations into internal support workflows and persisting transcripts to support case handling and operational review. Operational coverage was centered on customer facing web channels and internal support teams, enabling reactive and proactive client interactions.
Governance activities included defining chat handling procedures, role based agent queue management, and escalation paths to standardize responses across teams. Training and process updates were part of the rollout to align support staff to the new conversational workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Dude Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dude Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dude Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dude Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dude Solutions Technographics
Dude Solutions is a Professional Services organization based in United States,
with around 650 employees and annual revenues of $172.0 million.
Dude Solutions operates a diverse technology stack with applications such as
Sage Lockstep, UKG Pro Recruiting (ex UltiPro Recruiting) and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like AR Automation, Recruiting, Applicant Tracking System and Chatbots and Conversational AI.
Dude Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, UKG and Salesforce.
Dude Solutions recently adopted applications including
Salesforce Sales Cloud in 2021, Fastly in 2021 and Drift AI Chatbot in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dude Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dude Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dude Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.