Duke Energy
525 South Tryon Street,
Charlotte, 28202, NC,
United States
Charlotte, 28202, NC,
United States
1 800-488-3853
Utilities
Duke Energy Technographics
Duke Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Duke Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26413 Duke Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Duke Energy has purchased the following applications: SAP Ariba Invoice for AP Automation in 2018, Workday Benefits for Benefits Administration in 2018, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Duke Energy is running and its propensity to invest more and deepen its relationship with SAP , Optima Global Solutions , Exela Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Duke Energy revenues, which have grown to $30.36 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Duke Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Duke Energy Tech Stack and Enterprise Applications
Duke Energy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Ariba Invoice | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018 Duke Energy implemented SAP Ariba Invoice as part of an AP Automation initiative for its Accounts Payable organization. The deployment focused on high-volume invoice processing in the Charlotte, North Carolina AP operation, where staff processed more than 250 vendor invoices daily and managed vendor onboarding and W9 tax form handling.
SAP Ariba Invoice was configured to support invoice capture, GL coding, entry and recording of invoices, and processing of credit and debit memos. Core functional workflows implemented included PO to invoice matching, exception routing for pricing and quantity discrepancies, manual coding for non-PO invoices, and user workflows for buyer-led issue resolution. The configuration supported daily accounting transactions and accounting reconciliations necessary for payment application.
Operational integrations centered on bidirectional interfaces between SAP Ariba Invoice and enterprise procurement and accounting systems, enabling PO detail lookup, automated matching, and reconciliation of accounting entries. The implementation extended to vendor master data processes for new vendor setup, and produced daily operational metrics for management reporting. Error handling covered interface exceptions and reconciliation failures, routed for analyst investigation and buyer collaboration.
Governance and process changes emphasized structured exception workflows, a vendor setup approval process, and month-end closing discipline to ensure AP transactions were processed within reporting deadlines. Staff responsibilities included daily metric preparation and presentation to management, problem solving of interface and accounting discrepancies, and escalation protocols to resolve PO and invoice mismatches.
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AP Automation | ERP |
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2020 | 2020 |
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AR Automation | ERP |
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2016 | 2016 |
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ERP Financial | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2018 | 2021 |
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Expense Management | ERP |
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2020 | 2020 |
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Tax Management | ERP |
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2023 | 2023 |
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Tax Management | ERP |
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2017 | 2019 |
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Tax Management | ERP |
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2025 | 2025 |
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Duke Energy HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, Duke Energy implemented Workday Benefits as part of a Benefits Administration initiative to centralize employee benefits configuration and administration. The implementation targeted HR and payroll functional teams and included hands-on configuration of Workday Benefits to manage eligibility, enrollments, and benefit plan setups.
The implementation included configuration of Staffing and Compensation modules alongside Workday Benefits, and development of Simple, Advanced Custom Reports and Matrix Reports to support benefits reporting and operational workflows. Analysts executed employee maintenance capabilities within regulatory frameworks for wage and overtime and handled in-house multi-state tax filing processes tied to benefits and payroll data. EIB uploads and Iload file creation were used to seed and validate benefits data during setup.
Testing and validation were executed using Zephyr with unit and end-to-end test cases and generated EIB uploads for test employee populations to validate benefits enrollments and integrations. Project work included preparing the design of a sync with PeopleSoft in collaboration with the Workday vendor team, providing an integration path between benefits administration and existing HR and payroll records. Data conversion activities and Iload processes were incorporated into the implementation to ensure data integrity for Workday Benefits.
Governance followed structured Discovery Sessions to capture requirements and define testing scenarios, with internal Workday analysts performing hands-on configuration and report authoring to maintain control of Benefits Administration. Operational scope covered HR, payroll and staffing functions within Duke Energy and emphasized coordinated workflows across benefits, compensation and staffing teams. The rollout strategy prioritized configuration ownership, testing rigor and alignment of employee maintenance processes to established payroll and tax regulations.
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Candidate Relationship Management | HCM |
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2015 | 2015 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2015 | 2015 |
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Fatigue Management | HCM |
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2011 | 2012 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2018 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Talent Management | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Scheduling | HCM |
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2018 | 2018 |
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Duke Energy ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017 Duke Energy deployed Hitachi Ventyx FocalPoint Suite as an Asset Performance Management solution for distribution asset oversight. The implementation targeted distribution grid asset health and maintenance workflows with production support coverage reported for Florida, Raleigh and the Carolinas, and positioned Hitachi Ventyx FocalPoint Suite to centralize asset records, condition monitoring and work planning for field crews.
Configuration efforts emphasized detailed asset modeling and equipment parameterization for generators, transformers, transmission lines, switches, shunt reactors and capacitors, reflecting hands on modeling for smart grid distribution systems. Functional modules implemented included asset hierarchy management, condition based monitoring, predictive analytics, work management, and Service Suite plus mobile applications to support field execution.
The program included integration testing and operational coordination with distribution control and outage systems, notably SCADA, DMS and OMS, and with ABB Network Manager related capabilities such as Fault Location, Load Allocation, Unbalanced Power Flow and Restoration Switching Analysis. Pre Factory Acceptance Testing and Factory Acceptance Testing encompassed interfaces to Outage Management, Interactive Voice Response and Customer Interface Management System components, validating end to end verification between asset performance workflows and outage and restoration processes.
Deployment governance featured vulnerability assessment testing of Network Manager releases, metric based test reporting and defect tracking, and site support for production operations using tools such as BMC Remedy and CAWA on Linux and Unix environments. Training was delivered to customer teams on customized Network Manager functions and ongoing production support processes were established for monitoring, incident remediation and configuration adjustments.
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Asset Performance Management | ERP Services and Operations |
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2008 | 2008 |
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Enterprise Asset Management | ERP Services and Operations |
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2004 | 2005 |
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Field Service Management | ERP Services and Operations |
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2015 | 2015 |
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Field Service Management | ERP Services and Operations |
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2015 | 2015 |
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Legal Practice Management | ERP Services and Operations |
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2021 | 2021 |
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OSS/BSS | ERP Services and Operations |
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2014 | 2014 |
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Outage Management | ERP Services and Operations |
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2011 | 2011 |
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Professional Services Automation | ERP Services and Operations |
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2011 | 2011 |
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Utilities Distribution Management | ERP Services and Operations |
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2017 | 2018 |
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Utilities Distribution Management | ERP Services and Operations |
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2022 | 2022 |
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Utilities ERP | ERP Services and Operations |
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2019 | 2019 |
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Duke Energy Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Duke Energy Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Duke Energy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Duke Energy Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2016 | 2016 |
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Duke Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation | CRM |
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2020 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Duke Energy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Duke Energy PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2014 | 2014 |
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Duke Energy PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2015 | 2015 |
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Project Portfolio Management | PPM |
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2016 | 2017 |
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Duke Energy Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2014 |
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Procurement | Procurement |
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2017 | 2017 |
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Sourcing | Procurement |
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2017 | 2017 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Duke Energy SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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Duke Energy TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2000 | 2000 |
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Risk Management | TRM |
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2012 | 2012 |
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Treasury Management | TRM |
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2011 | 2012 |
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Duke Energy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2025 | 2025 |
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Apps Development | PaaS |
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2024 | 2024 |
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Duke Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2019 |
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Backup as a Service (BaaS) | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2018 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Duke Energy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Duke Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Duke Energy IT executives and key decision makers. This section highlights Duke Energy's latest recorded technology evaluations, including AspenTech OSI Monarch SCADA for Supervisory Control and Data Acquisition (SCADA) on 2026-02-04, IBM Maximo for Enterprise Asset Management on 2025-11-13, and EcoSys for Project Portfolio Management on 2025-08-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Duke Energy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Duke Energy Technographics
Duke Energy is a Utilities organization based in United States,
with around 26413 employees and annual revenues of $30.36 billion.
Duke Energy operates a diverse technology stack with applications such as
SAP Ariba Invoice, Workday Benefits and Hitachi Ventyx FocalPoint Suite,
covering areas like AP Automation, Benefits Administration and Asset Performance Management.
Duke Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Hitachi Vantara.
Duke Energy recently adopted applications including
PowerPlan Property Tax Bills and Returns in 2025, C3 AI Suite in 2025 and HashiCorp Waypoint in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Duke Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Duke Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Duke Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.