Dunea
Plein Van de Verenigde Naties 11,
Wassenaar, 2719 EG,
Netherlands
Wassenaar, 2719 EG,
Netherlands
31 088 347 47 47
Utilities
Dunea Technographics
Dunea Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dunea and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 550 Dunea employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dunea has purchased the following applications: Mail to Pay for Debt Collection and Recovery in 2018, Cobrowser for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dunea is running and its propensity to invest more and deepen its relationship with Mail to Pay , IFS , Cobrowser or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dunea revenues, which have grown to $184.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dunea intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dunea Tech Stack and Enterprise Applications
Dunea ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mail to Pay | Legacy | Mail to Pay | Debt Collection and Recovery | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Dunea deployed Mail to Pay on its public website to support Debt Collection and Recovery workflows. The implementation uses Mail to Pay as the web-facing customer self-service channel for settling outstanding invoices and managing digital dunning interactions.
Mail to Pay was configured to deliver web-embedded payment pages and self-service account lookup tied to invoice references, together with staged communication templates and status tracking typical of Debt Collection and Recovery solutions. The deployment emphasized secure online payment capture and web-hosted customer touchpoints, with configuration focused on form presentation, correspondence state management, and reconciliation-ready payment records.
Operational scope centered on the finance and customer service functions at Dunea, with the Mail to Pay deployment surface limited to the corporate website and integrated into receivables handling and customer-facing communications. Governance changes documented included standardized dunning workflows, centralized control of web payment content by billing teams, and procedural updates for handling inbound online payments and correspondence states.
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Enterprise Asset Management | ERP Services and Operations |
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2018 | 2018 |
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Dunea AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cobrowser | Legacy | Cobrowser | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Dunea implemented Cobrowser on its customer-facing website. Cobrowser is deployed as a web-embedded conversational layer and is classified under Chatbots and Conversational AI, providing an interactive entry point for customers visiting Dunea.nl.
The implementation is focused on customer engagement and support, using site-embedded chat interfaces to deliver automated conversational workflows and to enable escalation to human agents when needed. Deployment covers Dunea's website presence in the Netherlands and is operated through the company’s digital customer service organization, with front-end session handling, conversational routing, and web-based assistance capabilities provided by Cobrowser.
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Dunea Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Dunea implemented Microsoft 365 as a Collaboration platform to standardize corporate email and document collaboration. The deployment is visible through the use of Office 365 Mail on the company website, and Dunea Microsoft 365 Collaboration supports business functions such as email, document sharing, and team communication across the organization.
The implementation configured core Microsoft 365 Collaboration capabilities including Exchange Online for corporate mail, SharePoint Online for intranet and document libraries, OneDrive for personal file synchronization, and Teams for messaging and meetings, reflecting standard module-level functionality of the suite. Configuration work focused on provisioning user accounts and mailboxes for the company workforce of about 550 employees, and applying mailbox and document permission policies consistent with utilities operational requirements.
Operational coverage bridged corporate communications, operations, and customer-facing functions, aligning email routing, document access, and team collaboration with utility workflows. Governance centered on centralized mailbox administration, role based access controls for document libraries, and permission models to manage collaboration and compliance within Microsoft 365.
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Dunea Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2023 | 2023 |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Dunea CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Dunea PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Dunea IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Dunea
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dunea Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dunea IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dunea digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dunea Technographics
Dunea is a Utilities organization based in Netherlands,
with around 550 employees and annual revenues of $184.0 million.
Dunea operates a diverse technology stack with applications such as
Mail to Pay, Cobrowser and Microsoft 365,
covering areas like Debt Collection and Recovery, Chatbots and Conversational AI and Collaboration.
Dunea has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mail to Pay, Cobrowser and Microsoft.
Dunea recently adopted applications including
Blue Billywig Platform in 2023, Cobrowser in 2019 and Mail to Pay in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dunea’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dunea’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dunea technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.