Roseville, 55113, MN,
United States
Dunn Brothers Coffee Technographics
Dunn Brothers Coffee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dunn Brothers Coffee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 340 Dunn Brothers Coffee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dunn Brothers Coffee has purchased the following applications: When I Work Employee Scheduling for Workforce Scheduling in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dunn Brothers Coffee is running and its propensity to invest more and deepen its relationship with When I Work , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dunn Brothers Coffee revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dunn Brothers Coffee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dunn Brothers Coffee Tech Stack and Enterprise Applications
Dunn Brothers Coffee HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| When I Work | Legacy | When I Work Employee Scheduling | Workforce Scheduling | HCM | n/a | 2020 | 2020 |
In 2020, Dunn Brothers Coffee implemented When I Work Employee Scheduling to centralize hourly shift planning and communication as a Workforce Scheduling solution for store-level staff. When I Work Employee Scheduling provided web and mobile access so employees could view schedules 24/7, and it streamlined schedule creation and communications across the organization.
The deployment emphasized core Workforce Scheduling capabilities including schedule creation, employee availability and preferred shift postings, and automated shift notifications. Automated text messages deliver reminders two hours prior to shifts, employees can post preferred work times and days off, and last minute schedule changes can be executed in minutes with automatic text notifications replacing phone-based outreach.
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Dunn Brothers Coffee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Dunn Brothers Coffee implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment provisioned core Collaboration capabilities including corporate email hosting, shared Drive storage, collaborative Docs and Sheets, Calendar scheduling, and Meet video conferencing to support both corporate teams and store-level coordination across the organization. Administration was centralized through the Google Admin Console with domain management, account provisioning workflows, group-based access controls, and identity protections typical for a mid-size retail employer.
The Google Workspace (Formerly Google G-Suite) rollout was configured to cover departments such as corporate operations, marketing, and store management, aligning Collaboration workflows with retail scheduling and cross-site communication needs. Governance emphasized centralized user lifecycle processes, policy enforcement for content sharing and external collaboration, and device access controls to standardize collaboration practices across the company. The implementation description focuses on platform-level modules and administrative controls rather than on cross-system integrations.
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Dunn Brothers Coffee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Dunn Brothers Coffee implemented Hotjar on their website https://www.dunnbrothers.com/. The Hotjar deployment serves as a Customer Experience tool capturing user behavior on the public site via a client-side analytics snippet, supporting session recordings and heatmaps to inform UX decisions.
Configuration focused on web-based modules for user behavior analytics, including session replay, heatmaps, conversion funnels and on-page feedback polls, aligned with typical Customer Experience workflows for retail websites. The Hotjar deployment was scoped to the public site and used by marketing and UX functions to gather qualitative visitor feedback and behavior signals for iterative site improvements.
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Marketing Automation | CRM |
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2018 | 2018 |
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Dunn Brothers Coffee ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Dunn Brothers Coffee PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Dunn Brothers Coffee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Dunn Brothers Coffee
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Dunn Brothers Coffee Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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