Duo Security
123 N Ashley St Ste 200,
Ann Arbor, 48104, MI,
United States
Ann Arbor, 48104, MI,
United States
1 866-760-4247
Professional Services
Duo Security Technographics
Duo Security Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Duo Security and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Duo Security employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Duo Security has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2018, TeamSupport SnapEngage for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Duo Security is running and its propensity to invest more and deepen its relationship with Oracle , Sage , Expensify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Duo Security revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Duo Security intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Duo Security Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Duo Security implemented Oracle NetSuite ERP for the Duo business unit, deploying an ERP Financial platform to consolidate core finance functions shortly after the company’s acquisition. The implementation was positioned under a site finance lead retained by Cisco Systems, establishing immediate governance accountability for the transition into the acquirer's finance structure.
Oracle NetSuite ERP was configured to support treasury operations, commercial finance workflows, procurement processes, and financial reporting and transaction processing for the Duo business unit. The deployment emphasized ERP Financial functional coverage for accounts and transaction processing, aligning system configuration with centralized finance use cases and shared service inputs.
Operational control was run through a 20 member finance team responsible for treasury, commercial finance, procurement, and financial reporting and transaction processing, as the Duo accounting and finance functions were integrated into Cisco’s shared service footprint. Governance centered on the site finance lead and the embedded team to coordinate system configuration, process alignment, and ongoing operational handoff to the shared services organization.
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Duo Security implemented TeamSupport SnapEngage on its public website under the Chatbots and Conversational AI category. TeamSupport SnapEngage was deployed as a cloud delivered, website embedded chat widget to provide conversational engagement on duo.com. The implementation used standard conversational AI capabilities including automated chat workflows, scripted prompts for visitor engagement, session transcripts, and live agent escalation paths. The full application name TeamSupport SnapEngage is instantiated at the site level to capture inbound web interactions and initiate support flows.
Operational ownership is centered on web operations and customer support teams, with configuration and workflow management performed through the TeamSupport SnapEngage administration console. Functional coverage targets customer support and web based pre sales engagement, with routing and escalation workflows configured to surface sessions to human responders when automation reaches its threshold. Governance considerations documented during rollout included chat transcript handling and escalation workflow configuration to align with support processes. Deployment scope was limited to Duo Security public web pages and did not reference internal tool integration in the available source data.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Natural Language Processing | AI-Powered Application |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Duo Security deployed Cisco Webex Meetings on their website as a customer-facing and internal collaboration channel. Cisco Webex Meetings is used by Duo Security for Audio Video and Web Conferencing to support live customer interactions, product briefings, and remote team meetings for a company with approximately 1000 employees headquartered in the United States.
Implementation scope centers on web-embedded conferencing, where Cisco Webex Meetings is surfaced through the corporate site to initiate browser-based sessions. Configuration and operational focus align with standard Audio Video and Web Conferencing capabilities, including meeting scheduling, browser-based join flows, screen sharing, session recording, and participant management, with the application configured to handle both ad hoc and scheduled engagements.
Operational coverage spans customer engagement workflows on the duo.com site and internal collaboration across corporate teams, aligning the Cisco Webex Meetings deployment with sales, support, and product demonstration use cases. Governance emphasizes meeting access controls, guest access and moderation processes, and scheduling policies, reflecting common operational controls for Audio Video and Web Conferencing implementations.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Account Based Marketing, Sales Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2005 | 2005 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Duo Security
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Duo Security Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Duo Security IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Duo Security digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Duo Security Technographics
Duo Security is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $200.0 million.
Duo Security operates a diverse technology stack with applications such as
Oracle NetSuite ERP, TeamSupport SnapEngage and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Duo Security has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, TeamSupport and Cisco Systems.
Duo Security recently adopted applications including
Cisco Webex Meetings in 2021, Contentsquare in 2021 and LiveChat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Duo Security’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Duo Security’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Duo Security technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.