Duty Free Philippines
Ninoy Aquino Avenue, Brgy. Sto. Nino,
Paranaque, 1700,
Philippines
Paranaque, 1700,
Philippines
63 2 8552-4337
Retail
Duty Free Philippines Technographics
Duty Free Philippines Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Duty Free Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Duty Free Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Duty Free Philippines has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2016, Microsoft Dynamics AX HRM for Core HR in 2016, Microsoft Dynamics AX for Retail POS for Point Of Sale in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Duty Free Philippines is running and its propensity to invest more and deepen its relationship with Microsoft , Cloudflare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Duty Free Philippines revenues, which have grown to $103.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Duty Free Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Duty Free Philippines Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | Hitachi Systems | 2016 | 2016 |
In 2016, Duty Free Philippines implemented Microsoft Dynamics AX as its enterprise retail ERP Financial platform to unify retail operations across the Philippines. Hitachi Solutions Philippines Corporation served as the implementation partner on a program intended to provide a cohesive business management platform for a top luxury travel retailer operating more than 18 stores and hundreds of employees nationwide.
The deployment of Microsoft Dynamics AX targeted core retail and corporate modules, including a Point of Sale solution tailored to duty free operations, Inventory Management and Replenishment, Procurement, Financial Management, and Human Resources. The implementation emphasized configurable, modular deployments so Duty Free Philippines could adopt the entire Enterprise Retail Solution or phase in individual capabilities to match operational priorities.
Architecturally the project prioritized a flexible Microsoft Dynamics AX platform with components purpose built to work together, enabling centralized transactional processing and near real time visibility across stores, inventory and finance. The solution was scoped to support procurement from local and international vendors, store level inventory and replenishment workflows, centralized financial ledgers, and HR record management, consolidating previously dispersed retail data into a single system of record.
Governance and process workstreams accompanied the technical rollout with an explicit focus on standardizing and streamlining business processes and facilitating change management. Duty Free Philippines and Hitachi Solutions structured the program around adopting global best practices and industry standards in retail ERP, with expectations to simplify multi platform operations and improve day to day operations through an integrated Microsoft Dynamics AX implementation.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX HRM | Core HR | HCM | Hitachi Systems | 2016 | 2016 |
In 2016, Duty Free Philippines deployed Microsoft Dynamics AX HRM targeting Core HR as part of a broader Microsoft Dynamics AX enterprise retail initiative delivered with Hitachi Systems. The implementation was positioned to unify retail operations across more than 18 store locations in the Philippines and to provide integrated human resources management alongside point of sale, inventory, procurement and financial controls.
Microsoft Dynamics AX HRM was configured to establish core HR capabilities such as personnel records, organizational hierarchies, employee lifecycle workflows and role based access controls, aligned with the companys ISO 9001 quality objectives. The deployment was described as modular, allowing Duty Free Philippines to adopt Human Resources functionality in tandem with Point of Sale tailored to a duty free retail model, Inventory Management and Replenishment, Procurement and Financial Management.
Architecturally the solution leveraged Microsoft Dynamics AXs flexible enterprise retail architecture to link transactional systems and HR data, providing near real time visibility across store transactions and workforce records. Integrations were implemented between the Human Resources module and internal POS, inventory and financial modules within Microsoft Dynamics AX to support workforce related processes and operational reporting.
Project governance involved Duty Free Philippines IT leadership and an implementation engagement with Hitachi Systems, with Hitachi Solutions Philippines referenced for Dynamics AX consulting and Point of Sale expertise. The rollout approach was phased to permit implementation of the full Enterprise Retail Solution or selected components, enabling structured change management and process standardization across departments.
Duty Free Philippines expected Microsoft Dynamics AX HRM and the wider Microsoft Dynamics AX deployment to streamline and standardize business processes, improve day to day operations and facilitate better change management, delivering a cohesive platform that connects Human Resources with retail operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX for Retail POS | Point Of Sale | ERP Services and Operations | Hitachi Systems | 2016 | 2016 |
In 2016, Duty Free Philippines implemented Microsoft Dynamics AX for Retail POS. The deployment was delivered with Hitachi Solutions Philippines Corporation to provide an Enterprise Retail Solution for Duty Free Philippines, the country’s top luxury travel retailer, targeting consolidation of retail operations across more than 18 stores nationwide and support for approximately 900 employees.
Microsoft Dynamics AX for Retail POS was configured with core Point Of Sale functionality tailored to duty free operations, along with inventory management and replenishment, procurement, financial management, and human resources modules. The implementation leveraged the flexible Microsoft Dynamics AX architecture to enable phased adoption, allowing the retailer to deploy the full ERP retail suite or selected components according to business priorities, and to standardize transactional and master data models.
The program emphasized an end-to-end platform where purpose-built components work together to reduce multi-platform complexity, enabling real-time transaction capture at store-level POS, centralized inventory visibility for replenishment planning, integrated procure-to-pay workflows for local and international vendors, and consolidated financial and payroll posting. Operational coverage spanned store POS terminals, centralized inventory and procurement functions, and corporate finance and HR systems across the Philippines, providing cohesive data flow from sourcing to sales reporting.
Governance focused on adopting global best practices and a formal change management approach to standardize processes and simplify previously fragmented workflows. Duty Free Philippines expected to streamline and standardize business processes and improve day-to-day operations by centralizing retail transaction processing and enterprise functions into Microsoft Dynamics AX for Retail POS, with Hitachi Solutions Philippines Corporation collaborating with internal IT and business teams to configure and roll out the solution.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Inventory Management | SCM |
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2016 | 2016 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Duty Free Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Duty Free Philippines Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Duty Free Philippines Technographics
Duty Free Philippines is a Retail organization based in Philippines,
with around 900 employees and annual revenues of $103.0 million.
Duty Free Philippines operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Microsoft Dynamics AX HRM and Microsoft Dynamics AX for Retail POS,
covering areas like ERP Financial, Core HR and Point Of Sale.
Duty Free Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft.
Duty Free Philippines recently adopted applications including
Microsoft Azure Cloud Services in 2021, Microsoft 365 in 2020 and Cloudflare CDN in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Duty Free Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Duty Free Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Duty Free Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.