Toronto, M5V 0S8, ON,
Canada
Dyson Canada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Dyson Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 219 Dyson Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dyson Canada has purchased the following applications: Orderlogix Platform for Order Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dyson Canada is running and its propensity to invest more and deepen its relationship with Orderlogix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dyson Canada revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dyson Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orderlogix | Legacy | Orderlogix Platform | Order Management | SCM | n/a | 2018 | 2018 |
In 2018, Dyson Canada implemented the Orderlogix Platform to support customer service and order processing for its Canadian market. The deployment is framed within the Order Management category and focuses on call center order capture, order lifecycle orchestration, and customer case handling as described in vendor materials and the customer testimonial.
The implementation centers on customer service and order processing modules of the Orderlogix Platform, including order intake workflows, order status tracking, exception handling, and case management for post sale inquiries. Configuration emphasizes call center operations and order orchestration capabilities typical of Order Management systems, supporting structured order entry, routing, and operational queues.
Operational coverage is limited to Dyson Canada, encompassing customer service teams and order operations for the Canadian region, with the platform serving as the central order handling and service support layer. The deployment follows a vendor delivered, cloud hosted application model common to Order Management software, with the Orderlogix Platform providing the orchestration and visibility required by front line service agents.
Governance and process alignment focused on centralizing order processing and call center workflows under customer service operations, with operational ownership of order statuses and case resolution procedures. Rollout details are reflected in public testimonial material and align the Orderlogix Platform with Dyson Canada business functions of customer service and order processing.
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