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E-Plus Mobilfunk & Co Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enghouse Interactive Legacy Enghouse Interactive Outbound Communications Call Center CRM n/a 2016 2016
In 2016 E-Plus Mobilfunk & Co deployed Enghouse Interactive Outbound Communications to centralise and manage outbound predictive dialling campaigns across multiple contact centres in Germany, targeting the telecom CRM area. The deployment is categorized as Call Center and was implemented to consolidate outbound campaign operations under a single cloud hosted Outbound Communicator capability from Enghouse Interactive. The implementation configured core modules for outbound campaign management, a predictive dialler engine, real time speech analytics and unified campaign reporting, enabling faster campaign setup and formalised campaign configuration. Enghouse Interactive Outbound Communications was used to standardise dialing rules, compliance controls and real time monitoring across campaigns. Operational coverage focused on contact centre operations and campaign management teams across E-Plus sites in Germany, aligning outbound telephony workflows with CRM oriented business functions. Integrations emphasized campaign level data feeds and reporting consolidation into contact centre operational processes, supporting unified performance visibility. Governance changes included centralised campaign approval and reporting workflows, with compliance controls embedded in the Outbound Communicator configuration. The case study highlights explicit outcomes of improved call quality and cost savings driven by real time speech analytics and unified campaign reporting, along with accelerated campaign setup and enhanced compliance benefits.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2017 2017
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2019 2019
Database Management IaaS 2002 2002
IT Decision Makers and Key Stakeholders at E-Plus Mobilfunk & Co
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by E-Plus Mobilfunk & Co Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD E-Plus Mobilfunk & Co Technographics

E-Plus Mobilfunk & Co is a Media organization based in Germany, with around 1500 employees and annual revenues of $400.0 million.

E-Plus Mobilfunk & Co operates a diverse technology stack with applications such as Enghouse Interactive Outbound Communications and Microsoft Azure Cloud Services, covering areas like Call Center and Application Hosting and Computing Services.

E-Plus Mobilfunk & Co has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Enghouse Interactive and Microsoft.

E-Plus Mobilfunk & Co recently adopted applications including IONOS Cloud in 2019, Microsoft Azure Cloud Services in 2017 and Amazon EC2 in 2017, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of E-Plus Mobilfunk & Co’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates E-Plus Mobilfunk & Co’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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