Tepotzotlan, 54605,
Mexico
E2E Supply Chain Services Technographics
E2E Supply Chain Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by E2E Supply Chain Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 435 E2E Supply Chain Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that E2E Supply Chain Services has purchased the following applications: Zendesk Service for Customer Support in 2022, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems E2E Supply Chain Services is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing E2E Supply Chain Services revenues, which have grown to $3.2 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for E2E Supply Chain Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
E2E Supply Chain Services Tech Stack and Enterprise Applications
E2E Supply Chain Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, E2E Supply Chain Services implemented Zendesk Service for Customer Support. The implementation places Zendesk Service on the company website to centralize inbound customer inquiries and support requests for its transportation business.
The deployment emphasizes core Customer Support capabilities, configured around ticketing and case management, a web support widget and knowledge base driven self-service, and routing and escalation workflows to manage ticket lifecycle and agent responses. Functional configuration includes macro and templated responses, status and priority handling, and role based agent permissions consistent with enterprise support operations.
The implementation scope covers customer facing support and operations teams across E2E Supply Chain Services, consolidating web submitted tickets into a central support queue. Operational governance was organized to align ticket routing, escalation ownership and agent role definitions under customer service leadership, with the Zendesk Service web embedding serving as the primary customer contact channel on the corporate site.
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E2E Supply Chain Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, E2E Supply Chain Services provisioned Microsoft Azure Cloud Services to host its external website, adopting the Application Hosting and Computing Services model for its online presence. Microsoft Azure Cloud Services is used on their website to deliver public-facing content and application hosting, positioning cloud compute and managed platform services as the primary infrastructure.
The implementation centers on cloud-hosted web infrastructure, leveraging scalable compute instances, object storage, and managed networking to support content delivery, secure TLS termination, and session-based application processing. Operational capabilities include application hosting, automated scaling, centralized logging and monitoring, and platform level backups consistent with Application Hosting and Computing Services operational patterns. The deployment consolidates the company website platform under Microsoft Azure Cloud Services, aligning platform management and availability responsibilities with the IT function for the external site.
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IT Decision Makers and Key Stakeholders at E2E Supply Chain Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by E2E Supply Chain Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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