East Providence, 2914, RI,
United States
East Commerce Solutions Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by East Commerce Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 East Commerce Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that East Commerce Solutions has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2013, Ruby Live Chat for Chatbots and Conversational AI in 2020, Lead Capsule CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems East Commerce Solutions is running and its propensity to invest more and deepen its relationship with Intuit , Ruby , Lead Capsule or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing East Commerce Solutions revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for East Commerce Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, East Commerce Solutions implemented Intuit Quickbooks Enterprise as its ERP Financial application. The deployment centralized core financial workflows including month end and year end profit and loss reporting, daily accounts payable and accounts receivable processing, invoice creation and payment receipt, and in house payroll processing for all employees using Intuit Quickbooks Enterprise.
Configuration focused on standard ERP Financial functional areas, mapping the chart of accounts and reporting templates to support month and year end profit and loss statements, accounts payable workflows, accounts receivable billing, and billing database maintenance. Functional capabilities implemented included invoice generation, payment application, in application report development and in house payroll processing inside Quickbooks, with Microsoft Excel used to create and update supplemental reports and billing databases.
Operational ownership was assigned to finance and payroll functions who managed daily AP and AR activity and maintained the month end and year end close cadence, while billing and reporting workflows relied on combined QuickBooks and Excel procedures. Governance emphasized defined reporting responsibilities and regular report updates, aligning accounting, billing and HR payroll activities within the Intuit Quickbooks Enterprise environment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, East Commerce Solutions deployed Ruby Live Chat on its website. The implementation uses Ruby Live Chat to provide a customer facing chat widget and an agent console, leveraging Chatbots and Conversational AI capabilities such as real time messaging, automated responses for initial triage, chat transcript capture, and human handoff to live operators.
East Commerce Solutions uses Ruby Live Chat, a Chatbots and Conversational AI application, for customer support and lead capture business functions at a United States based professional services firm with 50 employees. Governance for the deployment includes defined hours of availability, routing rules to surface live agents during staffed periods, and retention of conversation records for operational review and follow up.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lead Capsule | Legacy | Lead Capsule CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, East Commerce Solutions implemented Lead Capsule CRM as its CRM and deployed the application on the company website. The deployment uses a cloud-hosted, browser accessible Lead Capsule CRM instance embedded in web lead capture forms and tracking scripts, routing inbound inquiries into centralized contact records. The implementation supports sales and client-facing operations for the United States based professional services firm, consolidating website-sourced leads into a single CRM repository.
Configuration centered on lead capture, contact management, and pipeline tracking workflows aligned with the company sales process. Lead Capsule CRM was configured with form field mapping, lead assignment rules, status stages, and routing automation to notify sales and marketing users when new website leads arrive. Governance was established with centralized access controls and documented lead-handling procedures owned by sales operations and marketing stakeholders.
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Marketing Automation | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2013 | 2013 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2009 | 2009 |
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