Eastlink Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Eastlink and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Eastlink employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eastlink has purchased the following applications: CSG Ascendon for Subscription and Recurring Billing in 2015, DNN Evoq Content for Web Content Management in 2011, Five9 Cloud for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eastlink is running and its propensity to invest more and deepen its relationship with CSG Systems , DotNetNuke , Five9 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eastlink revenues, which have grown to $310.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eastlink intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CSG Systems | Legacy | CSG Ascendon | Subscription and Recurring Billing | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Eastlink implemented CSG Ascendon to build an online storefront and monetize digital services for its Canadian consumer video offering. CSG Ascendon was deployed as a Subscription and Recurring Billing solution to enable sales of movies, OTT and other content, broaden payment options, and link purchases directly to customers monthly bills.
CSG Ascendon was configured to support storefront, catalog monetization, payment method handling, and billing linkage capabilities, aligning digital content entitlement with customer account billing records. The implementation connected the consumer-facing storefront workflow to Eastlink billing operations so purchases and recurring charges could appear on the customer monthly statement, and it concentrated operational scope on a Canada focused digital media and billing initiative. Governance emphasized accelerating time-to-market for new content sales and improving the consumer viewing experience, outcomes cited by Eastlink in the 2015 deployment announcement.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DotNetNuke | Legacy | DNN Evoq Content | Web Content Management | Content Management | n/a | 2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | n/a | 2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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