ECi Software Solutions
4400 Alliance Gateway Freeway, Suite 154,
Fort Worth, 76177, TX,
United States
Fort Worth, 76177, TX,
United States
1 866-374-3221
Professional Services
ECi Software Solutions Technographics
ECi Software Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ECi Software Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 ECi Software Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ECi Software Solutions has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Docebo LMS for Learning and Development in 2023, Certinia PSA (ex FinancialForce PSA) for Professional Services Automation in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ECi Software Solutions is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Paya (formerly Sage Payment Solutions) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ECi Software Solutions revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ECi Software Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ECi Software Solutions Tech Stack and Enterprise Applications
ECi Software Solutions ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016 ECi Software Solutions implemented Oracle NetSuite ERP as its ERP Financial platform to support accounts payable and core finance operations. Oracle NetSuite ERP was used to formalize A/P processing and transaction workflows for the Dublin, OH finance team responsible for invoice posting and payment execution.
The implementation focused on Accounts Payable configuration and operational modules including invoice entry, purchase order matching, general ledger coding, expense claim processing, ACH file generation, check printing and bank reconciliation. Oracle NetSuite ERP supported creation of journal entries to balance travel and expense accounts and workflows to process customer refunds in coordination with Accounts Receivable.
Operational integrations and data flows were explicit in the environment, invoices being entered into a Synergy System and verified for loading into the financial software of Globe, credit card activity handled through the Bank of America online Works system with downloads reconciled in Excel and uploaded as CSV into the financial application, and ACH files prepared for upload to the bank with direct debit matching to bank statements. The deployment covered divisional A/P responsibilities and interfaced with purchasing and banking channels to close payment cycles.
Governance and process controls were embedded in routine workflows, with policy compliance checks on expense claims, approval gating for payable items, coordination with Purchasing to ensure correct GL account usage and PO linkage, monthly A/P balance and close procedures per division, and distribution of payment specifications for ACH and wire cycles. Day to day operational ownership resided with financial and A/P specialists who maintained vendor relationships and ensured timely payment processing.
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Expense Management | ERP |
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2011 | 2011 |
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Payment Processing | ERP |
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2016 | 2017 |
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ECi Software Solutions HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docebo | Legacy | Docebo LMS | Learning and Development | HCM | n/a | 2023 | 2023 |
In 2023, ECi Software Solutions deployed Docebo LMS on its public website to centralize Learning and Development delivery. The Docebo LMS implementation is intended to publish a unified course catalog and provide web-accessible training and knowledge management capabilities that support the companys training and onboarding workflows.
The deployment configured core Docebo LMS capabilities including course catalog management, learner enrollment and lifecycle management, content delivery and assessment, reporting, and compliance tracking. The LMS was embedded into ECis website navigation and authentication flows to streamline access, and governance was organized around LMS administrator roles, content approval workflows, and reporting-driven learning operations to manage content lifecycle and learner compliance.
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ECi Software Solutions ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Certinia | Legacy | Certinia PSA (ex FinancialForce PSA) | Professional Services Automation | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, ECi Software Solutions implemented Certinia PSA ex FinancialForce PSA in its Salesforce environment. The deployment targeted Professional Services Automation functions across ECi’s professional services and support operations within a Salesforce org supporting more than 800 end users including over 200 Certinia users.
Configuration work centered on service case routing and access control, with implementation of user profiles, case assignment rules, and product and dependent product picklists to drive case routing logic. Cross functional permissions for Certinia PSA users were defined and the team updated roles, approval processes, email alerts, and product fields to align PSA workflows with the company CRM roadmap and operational requirements.
Integration and operational coverage were anchored to the Salesforce CRM platform and the company ticketing workflow, supporting sales, services, and onboarding activities. The Certinia PSA rollout was used as the key mechanism to integrate acquired companies into ECi business units by coordinating updates to roles, approval workflows, notification rules, and end user training.
Governance emphasized a centralized permission model, documented case assignment governance, and formal approval process controls coupled with email alerting to sustain PSA operations. Operational support metrics were monitored through the ticketing system and the organization maintained an average ticket turnaround time of 24 to 48 hours depending on complexity.
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Travel Management | ERP Services and Operations |
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2011 | 2011 |
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ECi Software Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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ECi Software Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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ECi Software Solutions Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2019 | 2019 |
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ECi Software Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Construction CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ECi Software Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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ECi Software Solutions SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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ECi Software Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2022 | 2022 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Test Automation Platform | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2019 | 2019 |
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ECi Software Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at ECi Software Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
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T&E /Commission Specialist | Manager | IT | |
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CFO | CXO | Finance | |
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Sr Division Accounting Manager | Manager | Finance | |
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CTO | CXO | Finance | |
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Senior Vice President, Finance | VP | Finance | |
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SVP of Information Technology | VP | IT | |
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COO | CXO | Finance | |
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Treasury Manager | Manager | Treasury | |
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Division Accounting Manager | Manager | Finance | |
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Vice President Financial Planning and Analysis | VP | Finance | |
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VP Global Services | VP | Operations | |
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Content Strategy Manager | Manager | IT | |
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VP Global Accounting | VP | Finance | |
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Director, Internal Systems Operations | Director | IT | |
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CFO | CXO | Finance | |
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Corporate Project Manager | Manager | Finance | |
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Chief Technology Officer | CXO | IT | |
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Director of Development | Director | IT | |
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Director Software Engineering | Director | IT | |
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Quality Assurance Manager | Manager | iT | |
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Quality Assurance Manager | Manager | iT | |
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Apps Being Evaluated by ECi Software Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ECi Software Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ECi Software Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD ECi Software Solutions Technographics
ECi Software Solutions is a Professional Services organization based in United States,
with around 2100 employees and annual revenues of $600.0 million.
ECi Software Solutions operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Docebo LMS and Certinia PSA (ex FinancialForce PSA),
covering areas like ERP Financial, Learning and Development and Professional Services Automation.
ECi Software Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Docebo and Certinia.
ECi Software Solutions recently adopted applications including
Docebo LMS in 2023, Postman API Platform in 2022 and TestProject Automation Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ECi Software Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ECi Software Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ECi Software Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.