Edward-Elmhurst Health
801 S. Washington Street,
Naperville, 60540, IL,
United States
Naperville, 60540, IL,
United States
1 630-527-3000
Healthcare
Edward-Elmhurst Health Technographics
Edward-Elmhurst Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Edward-Elmhurst Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7700 Edward-Elmhurst Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Edward-Elmhurst Health has purchased the following applications: Epic ASAP for Clinical Trial Management in 2012, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018, Catalytic Digital Process Automation Platform for Process Mining in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Edward-Elmhurst Health is running and its propensity to invest more and deepen its relationship with Epic Systems , LivePerson , Catalytic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Edward-Elmhurst Health revenues, which have grown to $3.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Edward-Elmhurst Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Edward-Elmhurst Health Tech Stack and Enterprise Applications
Edward-Elmhurst Health ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic ASAP | Clinical Trial Management | ERP Services and Operations | n/a | 2012 | 2013 |
In 2012 Edward-Elmhurst Health implemented Epic ASAP as part of its Clinical Trial Management tooling. The deployment targeted the Edward Hospital site within the Edward-Elmhurst Health system and positioned Epic ASAP to support clinical research workflows alongside routine clinical operations.
Configuration work emphasized Epic ASAP Orders and SmartForms, with explicit certification activity noted in 2015 for Epic Certified ASAP Orders SmartForms. Epic ASAP was configured to capture structured protocol data and to formalize order and form-based data capture consistent with Clinical Trial Management functional needs, while application-level automation was anchored on Orders and SmartForms configuration.
Operational governance was staffed by an Epic ASAP Application Analyst assigned to Edward Hospital from October 2012 through September 2015, providing site-level application ownership and configuration governance. Training and certification of ASAP Orders and SmartForms in 2015 underpinned ongoing support and controls for study documentation and workflow stewardship within the Clinical Trial Management scope.
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Healthcare ERP | ERP Services and Operations |
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2012 | 2013 |
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Edward-Elmhurst Health AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Edward-Elmhurst Health implemented LivePerson Conversational Cloud on its public website, deploying a Chatbots and Conversational AI solution to support patient-facing digital communication. The implementation centers on web channel delivery, positioning LivePerson Conversational Cloud as the primary conversational interface for inbound patient inquiries and basic digital triage workflows.
LivePerson Conversational Cloud was configured to run conversational flows, automated messaging, session management, and analytics typical of enterprise chat platforms. Functional modules in use include bot-driven intent recognition and scripted conversation orchestration, automated handoff controls for escalation, and conversation logging and reporting for operational visibility.
Deployment is focused on the website front end, where the LivePerson widget handles session initiation and conversational continuity across return visits. Escalation to human agents is managed within the LivePerson environment, preserving the web channel as the operational scope without naming external system integrations.
Governance supports content stewardship and operational controls, with processes for conversation design, testing, and monitoring to manage message accuracy and sensitive patient interactions. Operational owners are likely centered in patient access and digital engagement teams, with defined escalation workflows to live agents and oversight for conversational policy and quality assurance.
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Edward-Elmhurst Health Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Catalytic | Legacy | Catalytic Digital Process Automation Platform | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019 Edward-Elmhurst Health implemented Catalytic Digital Process Automation Platform to enable Process Mining across the health system. The engagement is listed on the vendor customer roster, indicating an operational deployment of Catalytic Digital Process Automation Platform within the organization.
The implementation emphasized core Process Mining capabilities, including automated process discovery, event-level process visualization, and analytics-driven root cause identification. Configuration work focused on instrumenting workflow telemetry and building reusable process models and dashboards to support continuous process analysis.
Operational scope was framed around enterprise process visibility for clinical and administrative workflows, with governance practices aligned to formalize process ownership and measurement. Rollout governance included establishing process stewardship, defining data and model access controls, and creating repeatable process assessment workflows to standardize how insights are evaluated and acted upon.
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Edward-Elmhurst Health Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Edward-Elmhurst Health Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Edward-Elmhurst Health CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Edward-Elmhurst Health IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Edward-Elmhurst Health CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Edward-Elmhurst Health
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Edward-Elmhurst Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Edward-Elmhurst Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Edward-Elmhurst Health digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Edward-Elmhurst Health Technographics
Edward-Elmhurst Health is a Healthcare organization based in United States,
with around 7700 employees and annual revenues of $3.20 billion.
Edward-Elmhurst Health operates a diverse technology stack with applications such as
Epic ASAP, LivePerson Conversational Cloud and Catalytic Digital Process Automation Platform,
covering areas like Clinical Trial Management, Chatbots and Conversational AI and Process Mining.
Edward-Elmhurst Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epic Systems, LivePerson and Catalytic.
Edward-Elmhurst Health recently adopted applications including
Oracle Marketing Cloud (Eloqua) in 2021, AT&T Personal Cloud in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Edward-Elmhurst Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Edward-Elmhurst Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Edward-Elmhurst Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.