EF Education First
Selnaustrasse 30,
Zurich, 8001,
Switzerland
Zurich, 8001,
Switzerland
41 43 430 41 50
Professional Services
EF Education First Technographics
EF Education First Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EF Education First and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 52000 EF Education First employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EF Education First has purchased the following applications: More4apps AP Invoice Wizard for AP Automation in 2024, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, FrontApp for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EF Education First is running and its propensity to invest more and deepen its relationship with More4apps , Expensify , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EF Education First revenues, which have grown to $11.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EF Education First intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EF Education First Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| More4apps | Legacy | More4apps AP Invoice Wizard | AP Automation | ERP Financial Management | n/a | 2024 | 2024 |
In 2024, EF Education First implemented More4apps AP Invoice Wizard as part of a deployment of the More4apps ERP Cloud Toolbox Finance Module during a global migration to Oracle Fusion Cloud, addressing AP Automation needs across the finance organization. The implementation targeted invoice handling workflows within finance, accounts payable and accounts receivable functions, with operational coverage noted across Europe and at a global level in More4apps documentation and webinar records from early and late 2024.
The More4apps AP Invoice Wizard deployment emphasized spreadsheet-driven invoice data-loading and in-sheet validation, leveraging template-driven mappings and batch upload patterns common to AP Automation solutions. Configuration focused on invoice data ingestion, field-level validation rules, and automated staging prior to posting into Oracle Fusion Cloud, enabling finance users to validate and correct records in familiar spreadsheet interfaces before system import.
Integration architecture centered on a direct operational connection into Oracle Fusion Cloud, where the More4apps ERP Cloud Toolbox Finance Module acted as the intermediary for data translation and import orchestration. Rollout and operational governance encompassed central finance and regional AP teams, standardizing upload templates, validation controls, and user permissions to reduce manual handoffs and improve invoice processing consistency across sites.
Documented outcomes from the engagement reported by More4apps include accelerated invoice data-loading, in-sheet validation to reduce errors, and a reduction in invoice processing exceptions across EF Education Firsts finance, AR and AP functions. The engagement is recorded in a More4apps case study and webinar that describe the application of the Finance Module to AP workflows during the Oracle Fusion Cloud migration.
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, EF Education First deployed Salesforce Chat, formerly Salesforce Live Agent, on its public website. The implementation falls under Chatbots and Conversational AI and established a primary real time messaging channel embedded into ef.com for direct visitor engagement.
The deployment configured the Salesforce Chat widget to manage live agent sessions, queuing, and skill based routing to available agents, while capturing chat transcripts and conversational context for follow up. Configuration work focused on session management, automated greeting logic, and context capture to seed agent consoles and case intake workflows.
Operational coverage prioritized web support and customer engagement functions, connecting site visitors to EF support and inquiry teams through live chat. Conversations are persisted within the Salesforce Chat environment to support handoffs between synchronous chat agents and asynchronous follow up, aligning conversational interactions with EF operational channels.
Governance emphasized chat routing rules, agent presence management, and standardized conversation templates to streamline responses and escalation paths. Rollout was executed on the public website surface and centered on integrating conversational handling into existing service workflows.
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Natural Language Processing, Speech Recognition AI | AI-Powered Application |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, EF Education First deployed FrontApp as its Collaboration platform. FrontApp was introduced to centralize shared communication workflows and provide a unified interface for team correspondence, aligning the application with Collaboration functional needs.
Configuration and functional modules emphasized shared inboxes, assignment and routing rules, message templates, and workflow automation typical of Collaboration platforms. The deployment prioritized the FrontApp user interface and intuitive controls to simplify cross-team correspondence and reduce friction in day-to-day messaging.
Operational focus centered on improving shared mailbox governance and assignment workflows to support team-level correspondence across EF. A verified reviewer from EF noted that FrontApp is very useful and intuitive for making correspondence in teams easier, while also reporting that the program s frequent updates created operational problems during the review period.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2022 | 2024 |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Network Detection and Response (NDR) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at EF Education First
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by EF Education First Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD EF Education First Technographics
EF Education First is a Professional Services organization based in Switzerland,
with around 52000 employees and annual revenues of $11.00 billion.
EF Education First operates a diverse technology stack with applications such as
More4apps AP Invoice Wizard, Salesforce Chat (formerly Salesforce Live Agent) and FrontApp,
covering areas like AP Automation, Chatbots and Conversational AI and Collaboration.
EF Education First has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as More4apps, Salesforce and Front.
EF Education First recently adopted applications including
More4apps AP Invoice Wizard in 2024, Corelight NDR in 2023 and Oracle File-Based Data Import in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of EF Education First’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates EF Education First’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete EF Education First technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.