El Al Israel Airlines
Ben Gurion Airport PO Box 41,
Lod, 7015001,
Israel
Lod, 7015001,
Israel
972 3 971 6720
Transportation
El Al Israel Airlines Technographics
El Al Israel Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by El Al Israel Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2533 El Al Israel Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that El Al Israel Airlines has purchased the following applications: Microsoft 365 for Collaboration in 2022, Microsoft SharePoint for Enterprise Content Management in 2017, Genesys Cloud CX for Call Center in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems El Al Israel Airlines is running and its propensity to invest more and deepen its relationship with Microsoft , Genesys , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing El Al Israel Airlines revenues, which have grown to $1.02 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for El Al Israel Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
El Al Israel Airlines Tech Stack and Enterprise Applications
El Al Israel Airlines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022 El Al Israel Airlines implemented Microsoft 365 for Collaboration. Microsoft 365 is used on their website and serves as the primary cloud collaboration platform for the organization.
The deployment is structured as a cloud-hosted Microsoft 365 tenant provided by Microsoft, leveraging SaaS infrastructure and cloud identity services to centralize user management and administrative controls. The Microsoft 365 implementation for Collaboration aligns with enterprise SaaS tenancy patterns, with tenant-level provisioning and centralized admin roles for service configuration and security policy management.
Functionally the deployment leverages core Collaboration capabilities, including enterprise email and calendaring, persistent chat and meetings, intranet and content management, and personal file sync and sharing. Microsoft 365 supports business functions such as corporate communications, document management, team collaboration, and knowledge sharing across El Al Israel Airlines.
Governance is exercised through tenant administration, role-based access controls, and Microsoft 365 data governance and compliance features to manage information lifecycle and access. The presence of Microsoft 365 on the public website indicates web-surface integration to present content or communications, which requires coordination between IT and web/content teams to align access, publishing workflows, and compliance controls.
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El Al Israel Airlines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2017 | 2017 |
In 2017 El Al Israel Airlines deployed Microsoft SharePoint as its Enterprise Content Management solution to manage public website content and centralized web publishing. The implementation positions Microsoft SharePoint for both site publishing and document management across the airline's digital presence.
The Microsoft SharePoint deployment leverages standard Enterprise Content Management capabilities including site templates and page layouts, document libraries with metadata and taxonomy, editorial authoring and approval workflows, and enterprise search to support content discovery. Configuration focused on content types, versioning, and approval states to enforce a governed publishing pipeline for web pages and assets.
Operational coverage includes the public-facing website and associated intranet content, supporting corporate communications, marketing, and operational documentation workflows within El Al Israel Airlines. The system serves as a centralized repository for web content management and internal document collaboration across business functions.
Governance was put in place through role based permissions, editorial approval workflows, and content lifecycle policies to control publication and archival processes. The deployment emphasizes controlled publication, content ownership, and maintainable site structure using Microsoft SharePoint as the Enterprise Content Management platform.
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El Al Israel Airlines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2016 | 2016 |
In 2016, El Al Israel Airlines implemented Genesys Cloud CX as its Call Center application on its website. Genesys Cloud CX is used to capture web-originated customer interactions and route them into the carrier contact center environment.
The deployment leverages Genesys Cloud CX capabilities typical of Call Center platforms, including omnichannel routing for web chat and voice, interactive voice response workflows, automatic call distribution, and analytics-driven reporting. The implementation centralizes agent desktop functions and session handling within the Genesys Cloud CX environment, providing a unified contact handling surface for agents handling reservations and customer service inquiries.
Architecture is cloud-native and SaaS-oriented, with Genesys Cloud CX instrumenting the website to surface web chat and click-to-call interactions into the airline contact center. Operational coverage is focused on contact center operations and customer service functions, with the application acting as the primary web channel gateway into existing agent workflows.
Governance and process changes emphasized unified queue management and standardized routing logic, consolidating web-originated requests into the Genesys Cloud CX contact flows. The rollout centered on integrating the website channel into the Call Center platform, aligning agent handling and reporting to the Genesys Cloud CX instance.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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El Al Israel Airlines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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El Al Israel Airlines TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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El Al Israel Airlines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at El Al Israel Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by El Al Israel Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from El Al Israel Airlines IT executives and key decision makers. This section highlights El Al Israel Airlines's latest recorded technology evaluations, including Lufthansa Systems NetLine/Crew for Workforce Scheduling on 2026-03-16 and Sabre Profit Manager for Airport Management on 2025-01-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the El Al Israel Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD El Al Israel Airlines Technographics
El Al Israel Airlines is a Transportation organization based in Israel,
with around 2533 employees and annual revenues of $1.02 billion.
El Al Israel Airlines operates a diverse technology stack with applications such as
Microsoft 365, Microsoft SharePoint and Genesys Cloud CX,
covering areas like Collaboration, Enterprise Content Management and Call Center.
El Al Israel Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Genesys.
El Al Israel Airlines recently adopted applications including
Microsoft 365 in 2022, Adobe Experience Cloud in 2021 and Adobe Analytics Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of El Al Israel Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates El Al Israel Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete El Al Israel Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.