Mogi Das Cruzes, 01201-901, SP,
Brazil
Elgin S A Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Elgin S A and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Elgin S A employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Elgin S A has purchased the following applications: Microsoft 365 for Collaboration in 2017, Acelerato Communication for Customer Support in 2023, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Elgin S A is running and its propensity to invest more and deepen its relationship with Microsoft , Acelerato , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Elgin S A revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Elgin S A intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acelerato | Legacy | Acelerato Communication | Customer Support | CRM | n/a | 2023 | 2023 |
In 2023, Elgin S A implemented Acelerato Communication in Brazil to consolidate help desk and service desk and project demand workflows across logistics, factory and corporate teams. Acelerato Communication was deployed as the Customer Support platform to centralize incident intake, service requests, SAC Online interactions and demand tracking.
The deployment used modules such as Help Desk, Service Desk, SAC Online, CSC and Checklists, configured to standardize processes and dashboards and to enforce checklist driven procedures for operational teams. Configuration focused on ticket orchestration, request categorization and lifecycle traceability across service and project demand workflows, while dashboards provided contextual visibility for operations, logistics and corporate stakeholders.
Operational coverage spanned logistics operations, factory support groups and corporate customer service functions, aligning service workflows with project demand intake and execution. Governance emphasized process standardization, shared dashboards and checklist governance to reduce manual handoffs and improve auditability. The implementation improved cross team communication, traceability and operational ROI while reducing operational costs and manual work.
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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