EMCOR
JVR Bldg., J.P. Laurel Ave.,,
Davao, 8000,
Philippines
Davao, 8000,
Philippines
63 8 2222 1125
Retail
EMCOR Technographics
EMCOR Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EMCOR and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 EMCOR employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EMCOR has purchased the following applications: Microsoft 365 for Collaboration in 2021, WooCommerce for eCommerce in 2022, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EMCOR is running and its propensity to invest more and deepen its relationship with Microsoft , Automattic , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EMCOR revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EMCOR intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EMCOR Tech Stack and Enterprise Applications
EMCOR Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, EMCOR deployed Microsoft 365 as its Collaboration platform. EMCOR implemented Microsoft 365 to centralize cloud-based productivity and communication capabilities for its Philippines retail operations, with the vendor listed as Microsoft.
Publicly observable site references show Microsoft 365 is used on their website, indicating an integration between the corporate web environment and the Microsoft 365 tenant. As a Collaboration category application, Microsoft 365 commonly provides cloud email, team chat, document libraries, and file synchronization services, and these functional areas frame the expected configuration and operational workflows for EMCOR.
Operational coverage is described at the corporate level, supporting business functions such as internal communications, document management, and productivity across EMCOR staff. Governance and rollout details are not specified, therefore implementation narratives focus on Microsoft 365 as the Collaboration backbone consumed by the company and referenced on the public website.
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EMCOR eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, EMCOR deployed WooCommerce as its eCommerce platform on its corporate website in the Philippines. The deployment establishes WooCommerce from vendor Automattic as the primary eCommerce channel for online product catalog, storefront presentation, and checkout workflows. EMCOR implemented WooCommerce on its WordPress site to centralize product pages and customer-facing purchase flows.
Configuration centered on core WooCommerce functional modules including product catalog management, shopping cart and checkout, tax and shipping rule configuration, and order management workflows. Site-level theming and extension configuration were applied to align product presentation and checkout with EMCOR retail branding and catalog needs, and standard eCommerce capabilities such as SKU management, inventory tracking, and promotional pricing were enabled.
Operational coverage concentrated on eCommerce operations, sales and marketing teams within EMCOR Philippines, with content editing managed through the WordPress CMS and order processing handled via the WooCommerce admin console. Governance emphasized web content workflow and order fulfillment processes, and the EMCOR WooCommerce eCommerce implementation favors a website-centric commerce architecture appropriate for a small retail organization.
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EMCOR CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, EMCOR implemented Zendesk Service on its website. The deployment provisions Zendesk Service to manage Customer Support for EMCOR's retail operations in the Philippines, centralizing inbound customer inquiries from the public website into a single support platform.
Configuration emphasized core ticketing workflows, the embedded web support widget, and knowledge management components within Zendesk Service. The Zendesk Service agent interface was provisioned for customer service staff and standard Customer Support capabilities such as ticket routing, macros, automated triggers and SLA policies were configured to support triage and resolution workflows.
The application was integrated directly into EMCOR's customer facing website via an embedded web widget and web contact forms, creating a primary digital intake channel that converts web requests into ticket records. Operational coverage focused on the retail customer service team in the Philippines, with email capture and web channel escalation into the Zendesk Service ticketing system.
Governance and operational discipline included defined agent roles, queue ownership and documented escalation procedures to move tickets through support tiers. Reporting views and dashboards inside Zendesk Service were established to support ongoing operational oversight and routine support triage.
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EMCOR PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2021 | 2021 |
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EMCOR IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at EMCOR
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by EMCOR Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from EMCOR IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the EMCOR digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD EMCOR Technographics
EMCOR is a Retail organization based in Philippines,
with around 80 employees and annual revenues of $8.0 million.
EMCOR operates a diverse technology stack with applications such as
Microsoft 365, WooCommerce and Zendesk Service,
covering areas like Collaboration, eCommerce and Customer Support.
EMCOR has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Automattic and Zendesk.
EMCOR recently adopted applications including
WooCommerce in 2022, Cloudflare CDN in 2022 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of EMCOR’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates EMCOR’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete EMCOR technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.