Parramatta, 2124, NSW,
Australia
EnableNSW Technographics
EnableNSW Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EnableNSW and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 EnableNSW employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that EnableNSW has purchased the following applications: Oracle Siebel for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EnableNSW is running and its propensity to invest more and deepen its relationship with Oracle , Webtrends or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EnableNSW revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EnableNSW intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EnableNSW Tech Stack and Enterprise Applications
EnableNSW CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel | CRM | CRM | n/a | 2014 | 2014 |
In 2014 EnableNSW implemented Oracle Siebel as its CRM to centralize consumer-facing records and communications for finance operations. The deployment used Oracle as the vendor platform, positioning Oracle Siebel as the primary CRM repository for consumer contact and correspondence within the organization.
The implementation emphasized CRM functional workflows such as consumer contact management, correspondence generation, and case style tracking, with Oracle Siebel used specifically for updating consumer information and generating consumer letters. Configuration work focused on integrating Siebel-driven customer data and communication templates with finance-oriented processes, aligning CRM interaction records with transactional workflows.
Operational coverage concentrated on the Finance Department within Health Shared Services, with documented activities from March 2015 to June 2015 that included raising purchase orders and repair and maintenance requisitions in Oracle, updating consumer information in Siebel, executing PO matching, and generating consumer letters in Siebel. This illustrates an integrated operational pattern where procure-to-pay transactions in Oracle coexist with customer relationship and communication workflows in Oracle Siebel.
Governance and process structure established a finance-facing workflow bridging the procurement and CRM systems, assigning Health Shared Services finance staff responsibilities for purchase order creation, requisition handling, PO matching, and consumer correspondence updates. The narrative shows Oracle Siebel CRM was instrumented to support finance business functions and to serve as the authoritative system for consumer communications within the deployed scope.
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Marketing Analytics | CRM |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at EnableNSW
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Apps Being Evaluated by EnableNSW Executives
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