Encompass Solutions
1250 Revolution Mills Dr., Suite 240,
Greensboro, 27405, NC,
United States
Greensboro, 27405, NC,
United States
1 336-617-4556
Professional Services
Encompass Solutions Technographics
Encompass Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Encompass Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Encompass Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Encompass Solutions has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2018, DocuSign eSignature for Digital Signing in 2018, Hubspot CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Encompass Solutions is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , HubSpot , Docusign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Encompass Solutions revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Encompass Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Encompass Solutions Tech Stack and Enterprise Applications
Encompass Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Encompass Solutions deployed LiveChat on its website as a Chatbots and Conversational AI implementation to support customer service and lead capture for a small professional services firm. The LiveChat deployment uses a cloud hosted chat widget embedded in the site, providing real time messaging through a browser based agent console and client side JavaScript snippet consistent with chat widget architectures in this category.
Configuration focused on standard Chatbots and Conversational AI capabilities such as proactive web chat prompts, canned responses, chat routing to available agents, and transcript capture within the LiveChat admin console. Operational ownership is aligned to a compact support and sales workflow, with a centralized admin role for widget settings, agent access and tagging driven chat handling to ensure conversational continuity and auditability.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Encompass Solutions Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Docusign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2018 | 2018 |
In 2018, Encompass Solutions implemented DocuSign eSignature as a Digital Signing capability on its public website. Encompass Solutions uses DocuSign eSignature as a Digital Signing tool to support client contracting and electronically executed professional services agreements.
The implementation centers on document preparation and signature workflows typical of digital signing platforms, including reusable templates, recipient routing and role assignments, and auditable signature logs. DocuSign eSignature functionality is configured to handle client-facing signing sessions and internal envelope management, aligning with contract generation and client onboarding processes.
Technically the deployment is embedded into the corporate website to provide web-based signature collection and status tracking, with operational control retained by the firm’s small administrative team. The integration emphasizes client-facing signature flows and server-to-server notifications or callbacks to drive envelope status updates into internal tracking pages and administrator consoles.
Governance focuses on process controls for document creation, signer authentication options, retention of executed copies, and maintaining audit trails for compliance. Rollout and ongoing administration are scoped to the professional services practice and web property, with internal workflows adjusted to route agreements through the DocuSign eSignature signing and storage lifecycle.
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Encompass Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, Encompass Solutions implemented Hubspot CRM as its primary CRM. The 10-employee professional services firm deployed Hubspot CRM to centralize contact and opportunity records and establish a single source of truth for client interactions across sales and client engagement workflows.
The implementation emphasized core CRM capabilities, including contact and company records, deal pipeline configuration, activity tracking, email templates, and basic sales automation to manage consulting engagements. Hubspot Lead Flows were embedded on the company website to capture inbound prospects directly into Hubspot CRM, creating contact records and initializing lifecycle stages automatically.
Operational coverage focused on sales and marketing functions, with website lead capture routing new prospects into defined pipelines for owner assignment and follow up. The deployment uses HubSpot's cloud native architecture and standard contact and deal objects to support lightweight workflow orchestration and pipeline visibility.
Governance was implemented with concise process controls and standardized pipeline stages to fit a small professional services firm, enforcing owner assignment and qualification steps inside Hubspot CRM. The configuration prioritized rapid user adoption and streamlined handoff between marketing captured leads and sales follow up without extensive customization.
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CRM | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Encompass Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Encompass Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Encompass Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Encompass Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Encompass Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Encompass Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Encompass Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Encompass Solutions Technographics
Encompass Solutions is a Professional Services organization based in United States,
with around 10 employees and annual revenues of $1.0 million.
Encompass Solutions operates a diverse technology stack with applications such as
LiveChat, DocuSign eSignature and Hubspot CRM,
covering areas like Chatbots and Conversational AI, Digital Signing and CRM.
Encompass Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Docusign and HubSpot.
Encompass Solutions recently adopted applications including
Automattic Jetpack CRM in 2021, Hubspot Marketing Automation in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Encompass Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Encompass Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Encompass Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.