ENGIE Italia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ENGIE Italia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 ENGIE Italia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ENGIE Italia has purchased the following applications: OpenText Intelligent Capture (ex OpenText Captiva) for AP Automation in 2015, Algolia Search for Application, Web and Enterprise Search in 2020, Hotjar for Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ENGIE Italia is running and its propensity to invest more and deepen its relationship with OpenText , Algolia , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ENGIE Italia revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ENGIE Italia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText Intelligent Capture (ex OpenText Captiva) | AP Automation | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, ENGIE Italia deployed OpenText Intelligent Capture (ex OpenText Captiva) to automate mailroom document processing, targeting AP Automation use cases for dematerialization of customer correspondence. The initiative addressed monthly volumes of almost 500,000 pages of documentation, including energy contracts, claims, and payment instructions, and focused on accelerating document delivery to customer service teams across Italy.
The implementation configured OpenText Intelligent Capture to classify, extract, and route inbound paper and fax documents using machine learning enabled capture and straight through processing workflows. OpenText Documentum was used for long term archiving, and the configuration emphasized out of the box capture capabilities for complex contract data such as supply identification codes and legally relevant metadata.
ENGIE Italia integrated OpenText Intelligent Capture with its Salesforce CRM through APIs to import and expose captured documents to customer support agents, and retained a third party mailroom service provider to physically route mail into the automated intake. ENGIE Italia worked with PIC SERVIZI PER L’INFORMATICA to map workflows, validate classification rules, and train a 20 person mailroom team on the new capture and exception handling interfaces.
Governance changes centered on a centralized capture repository and new dematerialization processes, shifting document management ownership into the automated capture pipeline and reducing manual touch points. The deployment delivered explicit outcomes reported by the company, including reducing document management time by 35 percent with an expected future improvement to 50 percent, accelerating document delivery from up to three days to as little as 30 minutes, and achieving an approximately 95 percent straight through processing rate while lowering mailroom operational costs. The team is evaluating further integration with OpenText Extended ECM for Salesforce to streamline native content management integration.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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