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ENGIE S.A. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ENGIE S.A. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 171100 ENGIE S.A. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ENGIE S.A. has purchased the following applications: Servicenow Security Incident Response for Identity and Access Management (IAM) in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ENGIE S.A. is running and its propensity to invest more and deepen its relationship with ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ENGIE S.A. revenues, which have grown to $73.02 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ENGIE S.A. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | Servicenow Security Incident Response | Identity and Access Management (IAM) | CyberSecurity | n/a | 2019 | 2019 |
In 2019, ENGIE S.A. implemented ServiceNow Security Incident Response as part of a Trinity consolidation program to rationalize six entities into three Business Units. The implementation was aligned with Identity and Access Management (IAM) objectives and executed alongside a temporary SAP application service desk built for 1,500 VIP plus users, while ENGIE also built a ServiceNow ITSM solution dedicated to 1,500 users.
Configuration work centered on the ServiceNow Security Incident Response application and the deployment of the ServiceNow ITSM module, with emphasis on incident orchestration, case management, and CMDB population workflows. The program included an audit of business applications and SAP, plus workflow tests to validate incident routing and access control procedures. Management of the acceptance and construction of the CMDB was a core activity to enable linkage between security incidents and configuration items.
Integrations focused on SAP application service desk touchpoints and tested workflow handoffs between application support and security incident processes. Operational scope covered coordination of data collection and specifications across the six Engie entities, coordination of receipts and documentation collection, and governance of the Trinity consolidation. Business functions impacted included IT service operations, application support, security operations, and access management.
Governance and rollout activities established a Transition serviceDesk for users, and included technician recruitment and training to support ongoing ServiceNow Security Incident Response and ITSM operations. Acceptance testing, documentation control and staged deployment activities were managed to govern the rollout to the 1,500 user cohort.
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