List of Servicenow Security Incident Response Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying Servicenow Security Incident Response customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Servicenow Security Incident Response for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Servicenow Security Incident Response for Identity and Access Management (IAM) include: Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, TotalEnergies, a France based Oil, Gas and Chemicals organisation with 100000 employees and revenues of $195.61 billion, AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion, Citigroup, a United States based Banking and Financial Services organisation with 230000 employees and revenues of $81.09 billion, ENGIE S.A., a France based Utilities organisation with 171100 employees and revenues of $73.02 billion and many others.
Contact us if you need a completed and verified list of companies using Servicenow Security Incident Response, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Servicenow Security Incident Response customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Acciona | Utilities | 66021 | $21.1B | Spain | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2021 | n/a | In 2021, Acciona deployed Servicenow Security Incident Response under an Identity and Access Management (IAM) initiative to centralize identity-related security incident handling across its ServiceNow platform footprint. The implementation was positioned to bridge security operations and IT service management workflows while maintaining alignment with enterprise application governance. Configuration work on Servicenow Security Incident Response emphasized incident ingestion and normalized event records, prioritized triage workflows, automated response playbooks, and structured case management. The implementation incorporated role based access controls and audit trails consistent with Identity and Access Management (IAM) controls, and extended SecOps automation patterns into ITSM and ITOM processes. Integration projects were coordinated to link Servicenow Security Incident Response with ServiceNow modules including ITSM, ITBM, Secops, ITOM, and Enterprise APP, with the Application Manager role responsible for supplier communication and cross team alignment. Operational coverage focused on security operations, IT, and enterprise application teams, with integrations and process interfaces scoped to support incident routing, escalation, and handoffs between security and IT functions. Governance and rollout were driven by a ServiceNow Application Manager who organized and supervised execution against defined timelines and quality criteria, defined functional requirements with internal stakeholders, and executed agile methodologies to manage parallel projects. The governance model included roadmap definition, continuous improvement, and QA processes for ongoing maintenance and enhancements of Servicenow Security Incident Response within Acciona. | |
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Amazon | Retail | 1578000 | $638.0B | United States | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2015 | n/a | In 2015, Amazon implemented Servicenow Security Incident Response to centralize security incident handling and identity request workflows across IT operations. The deployment explicitly supported Identity and Access Management (IAM) business functions by instrumenting incident handling, access request and approval flows, and service catalog based provisioning requests using the ServiceNow platform. The implementation of Servicenow Security Incident Response included configuration of core ITSM modules that were adapted for identity and access scenarios, notably Incident Management, Problem Management, Change Management, Asset Management, Service Request Management via Service Catalog, Configuration Management, and Knowledge Management. Technical configuration work included customizing user interfaces such as forms and lists, creating record producers for incident and change workflows, and authoring client scripts, business rules, and UI policies using JavaScript to enforce access and workflow logic. Operational scope and integrations were managed at scale, integrating ServiceNow with other systems and applying customizations to consolidate global IT records into a single system of record. The team monitored overall system health and operational metrics through System Performance and System Diagnostic dashboards, and administered group and user accounts to support role and access governance across organizational units. Governance and rollout were structured around release-specific implementation plans, walkthroughs for teams, and technical and business validations after each maintenance or major release. The program orchestrated vendors and internal divisions to internalize IT Asset Management and change processes, managed development team performance and mentoring, and standardized Go-Live change management processes to automate and standardize identity related operations using Servicenow Security Incident Response. | |
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American Express | Banking and Financial Services | 75100 | $65.9B | United States | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2012 | n/a | In 2012, American Express implemented Servicenow Security Incident Response. The deployment placed Servicenow Security Incident Response within Identity and Access Management (IAM) to support security operations and IT service management processes. Implementation included technical configuration of core ServiceNow modules, specifically Change Management, Incident Management, Problem Management, Service Catalog, and Configuration Management. The program managed all Change Management Information in ServiceNow, establishing canonical change records, approval states, and scheduled windows for controlled change execution. Servicenow Security Incident Response and the listed modules were configured to support incident triage, change orchestration, problem investigation, and service request fulfillment workflows. Operational ownership centered on IT operations and security operations teams, with ServiceNow serving as the system of record for change and incident lifecycles. Configuration Management work included CMDB population and relationship mapping to support impact analysis and risk assessment for changes and security incidents. Role based access controls and workflow driven approvals aligned the implementation with Identity and Access Management (IAM) responsibilities for controlling access to sensitive incident and change information. Governance emphasized centralized management of change information and standardized incident to change handoff processes across the organization, consistent with the stated responsibility to manage Change Management Information in ServiceNow. This narrative links American Express, Servicenow Security Incident Response, Identity and Access Management (IAM), and IT security and operations functions into a cohesive platform architecture. | |
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Professional Services | 78100 | $10.5B | France | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2018 | n/a |
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Banking and Financial Services | 100041 | $105.5B | France | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2015 | n/a |
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Oil, Gas and Chemicals | 12800 | $5.3B | United States | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2012 | n/a |
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Banking and Financial Services | 19900 | $19.4B | United States | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2016 | n/a |
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Banking and Financial Services | 10000 | $26.8B | France | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2017 | n/a |
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Professional Services | 5500 | $792M | Belgium | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2018 | n/a |
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Banking and Financial Services | 230000 | $81.1B | United States | ServiceNow | Servicenow Security Incident Response | Identity and Access Management (IAM) | 2017 | n/a |
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Showing 1 to 10 of 39 entries
Buyer Intent: Companies Evaluating Servicenow Security Incident Response
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Servicenow Security Incident Response. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Servicenow Security Incident Response for Identity and Access Management (IAM) include:
- Di Nitto Autogroep, a Belgium based Automotive organization with 90 Employees
- William Blair, a United States based Banking and Financial Services company with 1950 Employees
- Talan, a France based Professional Services organization with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Servicenow Security Incident Response Coverage
Servicenow Security Incident Response is a Identity and Access Management (IAM) solution from ServiceNow.
Companies worldwide use Servicenow Security Incident Response, from small firms to large enterprises across 21+ industries.
Organizations such as Amazon, TotalEnergies, AXA, Citigroup and ENGIE S.A. are recorded users of
Servicenow Security Incident Response for Identity and Access Management (IAM).
Companies using Servicenow Security Incident Response are most concentrated in Retail, Oil, Gas and Chemicals and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Servicenow Security Incident Response are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Servicenow Security Incident Response across Americas, EMEA, and APAC.
Companies using Servicenow Security Incident Response range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 2.56%, large organizations with 1,001-10,000 employees - 35.9%, and global enterprises with 10,000+ employees - 61.54%.
Customers of Servicenow Security Incident Response include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Servicenow Security Incident Response customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Identity and Access Management (IAM).