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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Engie Services Netherlands Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
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Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Monitor Application Performance Management ITSM n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
QuandaGo International Legacy QuandaGo Call Center CRM n/a 2020 2020 In 2020, Engie Services Netherlands implemented QuandaGo to modernize its contact center and integrate omnichannel customer support with back-office process automation for its utilities business in the Netherlands. The deployment targeted core Call Center operations, centralizing voice, web chat, and email routing while consolidating queue management and agent desktop workflows under a single platform. QuandaGo was configured to provide omnichannel contact routing, contextual agent desktops, case management and embedded process automation to orchestrate back-office tasks. The implementation emphasized automation of repeatable processes and agent assist capabilities, aligning contact handling, knowledge delivery, and workflow triggers for resolution orchestration. The solution integrated customer interactions with back-office process automation through platform orchestration and connector based workflows, enabling handoffs between front line customer service and back-office functions. Operational coverage focused on customer service and back-office teams within Engie Services Netherlands, using the QuandaGo application to unify inbound and outbound contact flows and automated process execution. Governance changes accompanied the rollout, with updated operational workflows and automation governance to support automated case processing and agent scripting. After approximately one and a half years of platform use, Engie Services Netherlands reported large reductions in average handle time and a significant increase in NPS, outcomes noted in the vendor case study.
Customer Data Platform CRM 2021 2021
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Candidate Relationship Management HCM 2023 2023
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Chatbots and Conversational AI AI-Powered Application 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Application Firewalls (WAF) CyberSecurity 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Content Management Content Management 2017 2017
IT Decision Makers and Key Stakeholders at Engie Services Netherlands
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Engie Services Netherlands Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Engie Services Netherlands Technographics

Engie Services Netherlands is a Utilities organization based in Netherlands, with around 6000 employees and annual revenues of $1.50 billion.

Engie Services Netherlands operates a diverse technology stack with applications such as Amazon EC2, Microsoft Azure Monitor and QuandaGo, covering areas like Application Hosting and Computing Services, Application Performance Management and Call Center.

Engie Services Netherlands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), Microsoft and QuandaGo International.

Engie Services Netherlands recently adopted applications including BRANDMANNEN Recruitment Marketing in 2023, Amazon EC2 in 2021 and Microsoft Azure Monitor in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Engie Services Netherlands’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Engie Services Netherlands’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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