Engie Services Netherlands Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Engie Services Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Engie Services Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Engie Services Netherlands has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2021, Microsoft Azure Monitor for Application Performance Management in 2021, QuandaGo for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Engie Services Netherlands is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , QuandaGo International or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Engie Services Netherlands revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Engie Services Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2021 | 2021 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| QuandaGo International | Legacy | QuandaGo | Call Center | CRM | n/a | 2020 | 2020 | In 2020, Engie Services Netherlands implemented QuandaGo to modernize its contact center and integrate omnichannel customer support with back-office process automation for its utilities business in the Netherlands. The deployment targeted core Call Center operations, centralizing voice, web chat, and email routing while consolidating queue management and agent desktop workflows under a single platform. QuandaGo was configured to provide omnichannel contact routing, contextual agent desktops, case management and embedded process automation to orchestrate back-office tasks. The implementation emphasized automation of repeatable processes and agent assist capabilities, aligning contact handling, knowledge delivery, and workflow triggers for resolution orchestration. The solution integrated customer interactions with back-office process automation through platform orchestration and connector based workflows, enabling handoffs between front line customer service and back-office functions. Operational coverage focused on customer service and back-office teams within Engie Services Netherlands, using the QuandaGo application to unify inbound and outbound contact flows and automated process execution. Governance changes accompanied the rollout, with updated operational workflows and automation governance to support automated case processing and agent scripting. After approximately one and a half years of platform use, Engie Services Netherlands reported large reductions in average handle time and a significant increase in NPS, outcomes noted in the vendor case study. | |
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Customer Data Platform | CRM |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Candidate Relationship Management | HCM |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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