Entel
Costanera Sur 2760, Torre C,
Santiago, 7550692,
Chile
Santiago, 7550692,
Chile
56 800 360 131
Communications
Entel Technographics
Entel Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Entel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12132 Entel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Entel has purchased the following applications: Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2025, HeavyML for ML and Data Science Platforms in 2023, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Entel is running and its propensity to invest more and deepen its relationship with Oracle , NEC Corporation , HEAVY.AI (formerly OmniSci) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Entel revenues, which have grown to $2.87 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Entel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Entel Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2025 | 2026 |
In 2025 Entel implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform, extending its deployment to support front-line field operations across Chile and Peru. The implementation was paired with a go-live of Oracle Sales to address sales and service coordination for a communications business serving more than 20 million mobile subscribers.
The Oracle Field Service Cloud deployment encompassed core Field Service Management modules, including work order management, dynamic scheduling and dispatch, technician mobile applications, and real-time ETA orchestration. Configuration targeted telecommunications workflows such as on-site installations, repairs, and maintenance orders, with rules-based routing and time-window management to align field work with customer commitments.
Entel integrated Oracle Field Service Cloud with Oracle Sales to synchronize customer and order records and to align service appointments with sales activities, creating a shared data model for sales representatives, dispatchers, and field technicians. Operational coverage included service technicians, dispatch centers, and sales teams across Entel’s Chile and Peru operations, centralizing appointment orchestration and service order lifecycle visibility.
Governance focused on standardized work order lifecycles and centralized scheduling policies to improve cross-functional coordination between sales and service. The narrative highlights Entel, Oracle Field Service Cloud, Field Service Management, and the impacted business functions of field operations and sales as a combined service and sales orchestration initiative for a telecommunications operator.
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OSS/BSS | ERP Services and Operations |
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2013 | 2014 |
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Point Of Sale | ERP Services and Operations |
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2016 | 2016 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HEAVY.AI (formerly OmniSci) | Legacy | HeavyML | ML and Data Science Platforms | AI Development | n/a | 2023 | 2023 |
In 2023 Entel deployed HeavyML from HEAVY.AI as part of its ML and Data Science Platforms footprint to accelerate telecom network analytics. The deployment emphasizes interactive mapping and analysis of massive mobile and network datasets to detect performance issues and improve customer experience in Chile.
HeavyML's in database predictive modeling capability is used alongside HEAVY.AI interactive analytics to support geospatial visualization and high throughput time series analysis of network telemetry. The implementation concentrates on keeping compute close to data for exploratory analytics and model inference, aligning with ML and Data Science Platforms patterns for large scale telemetry processing.
Operational coverage centers on Entel network operations and customer experience teams in Chile, who use the platform to interrogate large mobile and network datasets for performance triage and operational troubleshooting. Integrations are focused on ingesting and querying massive mobile and network data sources, supporting iterative analytics workflows and operational dashboards.
Given HEAVY.AI's 2023 HeavyML release of in database predictive modeling, it is reasonable to infer Entel could apply HeavyML for network anomaly detection and capacity forecasting, though use of those specific predictive workflows is inferred rather than explicitly named in Entel's published case study.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Entel implemented Microsoft 365 as its Collaboration platform. The deployment is observable on Entel's public website, indicating Microsoft 365 is provisioned across the company’s Chile corporate and web presence and positioned to support both internal collaboration and external digital touchpoints.
Configuration appears aligned with standard Microsoft 365 functional modules, including Exchange Online for corporate email, SharePoint Online for intranet and content management, Microsoft Teams for synchronous collaboration, and OneDrive for Business for file synchronization and sharing. Administration and governance are consistent with a centralized Microsoft 365 tenant model, using the Microsoft 365 admin controls and identity management patterns such as Azure Active Directory to enforce access and tenant-level policy, aligning the Microsoft 365 Collaboration deployment with core business functions in communications and corporate content workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2014 | 2014 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2005 | 2006 |
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Customer Experience | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2020 | 2020 |
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Master Data Management | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2020 | 2020 |
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Network Virtualisation | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Entel
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Entel Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Entel Technographics
Entel is a Communications organization based in Chile,
with around 12132 employees and annual revenues of $2.87 billion.
Entel operates a diverse technology stack with applications such as
Oracle Field Service Cloud (ex TOA ETAdirect), HeavyML and Microsoft 365,
covering areas like Field Service Management, ML and Data Science Platforms and Collaboration.
Entel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HEAVY.AI (formerly OmniSci) and Microsoft.
Entel recently adopted applications including
Oracle Field Service Cloud (ex TOA ETAdirect) in 2025, HeavyML in 2023 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Entel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Entel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Entel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.