Cerritos, 90703, CA,
United States
EPIQ InfoTech Technographics
EPIQ InfoTech Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by EPIQ InfoTech and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 EPIQ InfoTech employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
EPIQ InfoTech has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015, GoDaddy for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems EPIQ InfoTech is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing EPIQ InfoTech revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for EPIQ InfoTech intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
EPIQ InfoTech Tech Stack and Enterprise Applications
EPIQ InfoTech AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, EPIQ InfoTech deployed Tawk.to on its public website, using the Chatbots and Conversational AI application to support customer engagement and front-line support functions. The company is a 20 employee professional services firm headquartered in the United States, and the Tawk.to implementation is scoped to the corporate website as the primary customer touchpoint.
The Tawk.to deployment leverages category-aligned capabilities such as an embedded live chat widget, canned responses, automated welcome triggers, and chat transcript capture, configured to handle inbound visitor inquiries and qualify leads. Tawk.to is configured at the account level for web-based messaging, with agent assignment and basic workflow rules to route chats to available staff.
Operational coverage is limited to web engagement and the small internal support and sales teams, with the chat widget providing real-time front-line interaction and asynchronous offline message capture. The implementation uses a cloud hosted chat widget pattern, embedding Tawk.to scripts into site pages to deliver conversational touchpoints without on-premises infrastructure.
Governance is lightweight and centralized, with administrative control retained by a small number of designated EPIQ InfoTech users who manage message templates, business hours, and agent access. The configuration focuses on practical operational workflows for a small professional services firm, aligning Tawk.to with customer service and lead capture responsibilities rather than enterprise scale orchestration.
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EPIQ InfoTech Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, EPIQ InfoTech implemented Microsoft 365 as its Collaboration platform. The deployment for the 20 person professional services firm centralized cloud-hosted productivity and collaboration tooling, covering email and calendaring, document management, and real-time meetings, consistent with standard Microsoft 365 capabilities. Microsoft 365 is surfaced on the company website, providing public links to corporate contact points and productivity resources.
Configuration emphasis includes core Microsoft 365 workloads such as Exchange Online for email, SharePoint Online for document collaboration and intranet pages, and Microsoft Teams for synchronous collaboration, reflecting package-level functionality aligned with the Collaboration category. Operational coverage is company-wide across delivery, client services, and administration within the United States, operating under a single tenant cloud architecture, with governance oriented toward centralized tenant administration and role-based access controls to manage users and external sharing.
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EPIQ InfoTech IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014, EPIQ InfoTech deployed GoDaddy to host its public website. EPIQ InfoTech implemented GoDaddy for Application Hosting and Computing Services to provide foundational web hosting and domain presence for its corporate site at https://www.epiqinfo.com/.
The implementation centered on standard hosting capabilities associated with Application Hosting and Computing Services, including domain and DNS management, hosting control panel provisioning, and site content delivery infrastructure. Operational administration and day to day website management were handled by internal site administrators, aligning the GoDaddy deployment to marketing and client facing functions rather than internal enterprise applications.
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at EPIQ InfoTech
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Founder | CXO | Finance | ||||
| Managing Director | Director | Finance | ||||
| Business Development Executive | Director | Sales |
Apps Being Evaluated by EPIQ InfoTech Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||