AI Buyer Insights:

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Equilibrium Tech Stack and Enterprise Applications

Equilibrium AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, Equilibrium implemented Zendesk Chat on its public website to enable real time customer engagement. Equilibrium is a United States professional services firm with 20 employees, and the deployment targets client facing inquiries and basic conversational engagement. Zendesk Chat, categorized as Chatbots and Conversational AI, was embedded as the primary web chat interface for visitors on https://www.equilibrium.com/. Configuration focused on the web chat widget, routing of chat requests to on staff agents, capture of chat transcripts, and standard conversational workflows typical for Chatbots and Conversational AI deployments. Operational coverage is limited to the firm’s client facing team and the corporate website, reflecting a small business scale implementation. Governance emphasized operational ownership by client services with processes to triage incoming chats into existing internal workflows and follow up procedures.
Equilibrium Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2021 2021
In 2021, Equilibrium implemented Cisco Webex Meetings as its primary Audio Video and Web Conferencing application. Equilibrium is a 20 employee professional services firm in the United States and the Cisco Webex Meetings deployment is exposed on their public website to provide browser-based access for client sessions and remote consultations. The implementation centers on standard Cisco Webex Meetings capabilities, including audio and video conferencing, screen sharing, meeting scheduling, recording, and host participant controls, aligned to client-facing engagement and internal collaboration workflows. The deployment leverages Webex Meetings cloud-hosted meeting services with web-embedded access and browser join flows, and governance is implemented through meeting access controls, role-based host privileges, and scheduled meeting workflows to support consulting delivery and client communications.
Equilibrium CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite CRM CRM CRM n/a 2012 2012
In 2012, Equilibrium implemented Oracle NetSuite CRM to centralize sales, client engagement, and opportunity management for its 20 person professional services firm. The deployment used Oracle NetSuite CRM as a cloud SaaS CRM provisioned for front office operations, with configurations to model contacts, accounts, and projects typical of a professional services workflow. Role based access and tenant level administrative controls were configured to align visibility and security with small company needs. Functional configuration focused on contact management, opportunity and pipeline management, activity tracking, sales forecasting, and case tracking consistent with CRM best practices. The implementation introduced workflow automation for lead to project handoff, standardized opportunity stages and activity cadence, and administrative controls for user roles and data visibility. Governance covered user permissioning, basic change control for form and field changes, and a phased rollout across sales, account management, and delivery teams to align the application with business processes.
Customer Support CRM 2020 2020
Marketing Automation CRM 2017 2017
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Equilibrium IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2012 2012
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2014 2014
Equilibrium CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2015 2015

IT Decision Makers and Key Stakeholders at Equilibrium

First Name Last Name Title Function Department Email Phone
Founder and VP Sales - Major Accounts CXO Sales
Director of Operations Director Finance
Administrator of IT Manager IT

Apps Being Evaluated by Equilibrium Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Equilibrium IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Equilibrium digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Equilibrium Technographics
Equilibrium is a Professional Services organization based in United States, with around 20 employees and annual revenues of $2.0 million.
Equilibrium operates a diverse technology stack with applications such as Zendesk Chat, Cisco Webex Meetings and Oracle NetSuite CRM, covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and CRM.
Equilibrium has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, Cisco Systems and Oracle.
Equilibrium recently adopted applications including Cisco Webex Meetings in 2021, Salesforce Sales Cloud in 2021 and Zendesk Service in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Equilibrium’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Equilibrium’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Equilibrium technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.