Erie County
134 W. Eagle Street, 3rd Floor,
Buffalo, 14202, NY,
United States
Buffalo, 14202, NY,
United States
1 716-858-8891
Government
Erie County Technographics
Erie County Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Erie County and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5300 Erie County employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Erie County has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2011, SAP HCM (HR) for Core HR in 2011, Rocket.chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Erie County is running and its propensity to invest more and deepen its relationship with SAP , UKG , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Erie County revenues, which have grown to $2.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Erie County intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Erie County Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2011 | 2013 |
Erie County, NY selected and deployed SAP ERP ECC 6.0 in 2011 to replace a legacy system as its primary ERP Financial application. The implementation is an on‑premises SAP landscape running ECC 6.0 EHP4 with Basis 701 and kernel 701.x on an IBM BladeCenter JS Series hardware platform using AIX 6.1 and Oracle 11.2.0.2 as the RDBMS. The county operates seven R/3 systems in the landscape and a 450 GB production database that is growing roughly 5–6 GB per month, with separate production, quality assurance, development and sandbox instances identified in the environment inventory.
Functional scope covers core financials (FI, FM, AP, AR, CO, AM), human resources (PA, ESS, PY, LSM) and materials/maintenance (MM, PM). Reporting and analytics components include ABAP-based reports, SAP Query, Report Writer/Report Painter, SAPscript, BusinessObjects and Crystal. The overall SAP footprint also includes Enterprise Portal, CRM and PI components with multiple production and QA instances, indicating an enterprise-wide rollout across administrative, HR, finance and operational functions. The RFP further specifies client and network standards (Windows workstation OS family, Windows 2000/2003 network topology, Exchange e‑mail) for integration with the SAP environment. No SI/VAR was listed for the engagement.
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ERP Financial | ERP Financial Management |
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2026 | 2027 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2011 | 2013 |
Erie County, NY implemented SAP HCM (HR) in 2011 as a Core HR replacement for a legacy HR system. The county deployed HCM on-premises within an existing SAP ECC 6.0 EHP4 landscape running on IBM BladeCenter servers with AIX and Oracle 11.2.0.2.0 (Basis 701 / Kernel 701/106); the SAP landscape includes seven R/3 systems and dedicated environments for production, QA, development, sandbox, Enterprise Portal, PI and BusinessObjects. Implementation covered core HR functional areas — Personnel Administration (PA), Payroll (PY), Employee Self-Service (ESS) and LSM — and was integrated with the county’s financial and logistics SAP modules (FI, CO, AP, AR, MM, PM, AM) and reporting stack (ABAP, BusinessObjects, Crystal). The production SAP database was sized at ~450 GB with a reported growth rate of 5–6 GB/month, and client access was standardized on Windows workstations and Exchange e‑mail, indicating a county-wide rollout supporting roughly 2,500 employees across departments.
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Core HR | HCM |
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2026 | 2027 |
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Employee Self Service | HCM |
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2026 | 2027 |
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Payroll | HCM |
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2011 | 2011 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Erie County, NY deployed Rocket.chat on its public website as a citizen-facing conversational channel. The implementation positions Rocket.chat within the Chatbots and Conversational AI category to provide real-time messaging and inquiry handling directly from the county web properties.
The deployment was delivered as a web-embedded chat interface, configured for real-time messaging, message persistence, and predefined conversational workflows common to Chatbots and Conversational AI solutions. Rocket.chat was provisioned to support automated responses and routing logic to help triage incoming citizen inquiries and capture session transcripts for follow up.
Operational coverage focused on the county website and extended to citizen services and information desks across county departments, enabling public-facing support and query intake through the web channel. Administration and access were managed through county IT controls and site-level embedding, keeping the application as the primary online engagement point for visitors.
Governance emphasis centered on centralized administration, content moderation, and escalation workflows to route conversations to subject matter teams within county operations. The configuration and governance approach reflect standard practices for municipal Chatbots and Conversational AI deployments, prioritizing consistent message handling and operational oversight.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2021 | 2021 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2011 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2004 | 2004 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2008 | 2008 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2004 | 2004 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Erie County
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Erie County Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Erie County IT executives and key decision makers. This section highlights Erie County's latest recorded technology evaluations, including Quadient Neopost DS-180i Folder Inserter for Mailing System on 2024-12-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Erie County digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Erie County Technographics
Erie County is a Government organization based in United States,
with around 5300 employees and annual revenues of $2.10 billion.
Erie County operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and Rocket.chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Erie County has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Rocket.chat.
Erie County recently adopted applications including
SAP S/4 HANA in 2026, SAP SuccessFactors Employee Central in 2026 and SAP SuccessFactors Employee Self Service in 2026,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Erie County’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Erie County’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Erie County technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.