eThekwini Electricity
City Hall 263 Dr Pixley Kaseme West St,
Durban, 4001,
South Africa
Durban, 4001,
South Africa
27 3131 11111
Government
eThekwini Electricity Technographics
eThekwini Electricity Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by eThekwini Electricity and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 eThekwini Electricity employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that eThekwini Electricity has purchased the following applications: Hitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP) for ERP Financial in 2005, Hitachi Ellipse EAM (formerly ABB Ability Ellipse EAM) for Enterprise Asset Management in 2005, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eThekwini Electricity is running and its propensity to invest more and deepen its relationship with Hitachi , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eThekwini Electricity revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eThekwini Electricity intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eThekwini Electricity Tech Stack and Enterprise Applications
eThekwini Electricity ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi | Legacy | Hitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP) | ERP Financial | ERP | n/a | 2005 | 2005 |
In 2005, eThekwini Electricity implemented Hitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP) as an ERP Financial solution. The utility selected the application after an extensive market evaluation citing the vendor's utilities sector experience, short implementation timelines, low total cost of ownership and the system's ability to meet performance criteria for tracking, materials and work management.
The implementation focused on Ellipse EAM core asset and work management capabilities, including materials tracking and work scheduling. A March 2005 upgrade went live in November 2005 and introduced a new fault management system, a back-end banking integration and complete web access as part of the Hitachi Ellipse EAM ERP rollout. In May 2006 the organization purchased additional Ellipse EAM human resources and payroll modules to extend functionality into training, development and skills management.
Operational coverage and integrations were extended to support maintenance operations, materials management, finance and HR processes, with the system evolved to allow incorporation of third party solutions. The back-end banking component and web access provided transaction and remote access paths for finance and operations teams, while fault management targeted field operations and response workflows. These integrations aligned the ERP Financial application to both operational and administrative business functions across the utility.
Governance and process changes accompanied the technical implementation, many business processes being re-engineered or replaced to reflect changing organizational needs. The 2005 upgrade was positioned as an integral element of broader organization-wide preparation to compete under potential privatization and deregulation, and the subsequent HR and payroll expansion in 2006 was driven by new governance requirements affecting electricity distribution in South Africa. The deployment emphasized configurability and third-party extensibility while addressing compliance, operational control and workforce skills management.
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eThekwini Electricity ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi | Legacy | Hitachi Ellipse EAM (formerly ABB Ability Ellipse EAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2005 | 2005 |
In 2005, eThekwini Electricity implemented Hitachi Ellipse EAM (formerly ABB Ability Ellipse EAM) as its Enterprise Asset Management platform. The selection followed an extensive market evaluation that prioritized utilities sector experience and short implementation times, and the application met the organization’s performance criteria in tracking, materials and work management.
In March 2005 the organization undertook a major upgrade to the Ellipse EAM environment, with the program going live in November 2005, and the scope of the deployment included a new fault management system, a back-end banking system and provision of complete web access. Hitachi Ellipse EAM was configured to support core EAM capabilities including asset tracking, materials management and work management workflows.
The implementation evolved to allow incorporation of third party solutions and to support organization-wide business process re-engineering, aligning asset operations with changing business needs and potential market privatization. In May 2006 eThekwini Electricity purchased additional Ellipse EAM human resources and payroll modules to manage training, development and the skills-base in response to new governance requirements affecting electricity distribution in South Africa.
Operational coverage emphasized utilities distribution functions and enterprise-wide governance readiness rather than a single departmental installation, and business processes were re-engineered or replaced to integrate fault handling, financial back-end processes and web-based access. The Hitachi Ellipse EAM implementation in 2005 established a modular Enterprise Asset Management foundation that was extended in 2006 to address HR and compliance pressures.
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eThekwini Electricity Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, eThekwini Electricity implemented Microsoft 365 to standardize collaboration and communication across the municipal utility. Microsoft 365, categorized as Collaboration, is explicitly used on the eThekwini municipal website to surface authored content and support internal to external information flows.
The deployment leverages core Microsoft 365 collaboration capabilities, including Exchange Online for email and calendaring, SharePoint Online for intranet content and document management, Microsoft Teams for real time communications, OneDrive for personal file storage, and the Office productivity suite for authoring. Tenant level configuration appears to include identity and access controls consistent with Azure Active Directory based authentication, plus compliance controls such as retention and data loss prevention that are typical for Collaboration platforms.
Operational coverage spans the eThekwini Electricity organization, supporting corporate functions and operational teams responsible for service delivery and customer-facing information. The Microsoft 365 tenant is integrated with the public website to expose published documents, contact directories, and schedule information, and governance has been implemented at the tenant level with role based access, content ownership rules, and centralized content management policies to control publishing and collaboration workflows.
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eThekwini Electricity Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
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Enterprise Content Management | Content Management |
|
2020 | 2020 |
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eThekwini Electricity CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
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eThekwini Electricity IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at eThekwini Electricity
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by eThekwini Electricity Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from eThekwini Electricity IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the eThekwini Electricity digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD eThekwini Electricity Technographics
eThekwini Electricity is a Government organization based in South Africa,
with around 500 employees and annual revenues of $60.0 million.
eThekwini Electricity operates a diverse technology stack with applications such as
Hitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP), Hitachi Ellipse EAM (formerly ABB Ability Ellipse EAM) and Microsoft 365,
covering areas like ERP Financial, Enterprise Asset Management and Collaboration.
eThekwini Electricity has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Hitachi and Microsoft.
eThekwini Electricity recently adopted applications including
FreshDesk Customer Support in 2022, Microsoft SharePoint in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of eThekwini Electricity’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates eThekwini Electricity’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete eThekwini Electricity technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.