Durban, 4001,
South Africa
eThekwini Electricity Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by eThekwini Electricity and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 eThekwini Electricity employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that eThekwini Electricity has purchased the following applications: Hitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP) for ERP Financial in 2005, Hitachi Ellipse EAM (formerly ABB Ability Ellipse EAM) for Enterprise Asset Management in 2005, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems eThekwini Electricity is running and its propensity to invest more and deepen its relationship with Hitachi , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing eThekwini Electricity revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for eThekwini Electricity intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi | Legacy | Hitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP) | ERP Financial | ERP Financial Management | n/a | 2005 | 2005 |
In 2005, eThekwini Electricity implemented Hitachi Ellipse EAM ERP (formerly ABB Ventyx Ellipse ERP) as an ERP Financial solution. The utility selected the application after an extensive market evaluation citing the vendor's utilities sector experience, short implementation timelines, low total cost of ownership and the system's ability to meet performance criteria for tracking, materials and work management.
The implementation focused on Ellipse EAM core asset and work management capabilities, including materials tracking and work scheduling. A March 2005 upgrade went live in November 2005 and introduced a new fault management system, a back-end banking integration and complete web access as part of the Hitachi Ellipse EAM ERP rollout. In May 2006 the organization purchased additional Ellipse EAM human resources and payroll modules to extend functionality into training, development and skills management.
Operational coverage and integrations were extended to support maintenance operations, materials management, finance and HR processes, with the system evolved to allow incorporation of third party solutions. The back-end banking component and web access provided transaction and remote access paths for finance and operations teams, while fault management targeted field operations and response workflows. These integrations aligned the ERP Financial application to both operational and administrative business functions across the utility.
Governance and process changes accompanied the technical implementation, many business processes being re-engineered or replaced to reflect changing organizational needs. The 2005 upgrade was positioned as an integral element of broader organization-wide preparation to compete under potential privatization and deregulation, and the subsequent HR and payroll expansion in 2006 was driven by new governance requirements affecting electricity distribution in South Africa. The deployment emphasized configurability and third-party extensibility while addressing compliance, operational control and workforce skills management.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi | Legacy | Hitachi Ellipse EAM (formerly ABB Ability Ellipse EAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2005 | 2005 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
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