Eureka Solutions
5 Redwood Place Peel Park,
East Kilbride, G74 5PB,
United Kingdom
East Kilbride, G74 5PB,
United Kingdom
44 13 5558-1960
Professional Services
Eureka Solutions Technographics
Eureka Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eureka Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Eureka Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Eureka Solutions has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2012, Microsoft 365 for Collaboration in 2015, Oracle NetSuite CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eureka Solutions is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eureka Solutions revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eureka Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eureka Solutions Tech Stack and Enterprise Applications
Eureka Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Eureka Solutions implemented Olark Live Chat on its public website, deploying the Olark Live Chat widget to provide real time conversational support. The deployment uses the Olark Live Chat client side embed model and cloud hosted service, aligning with the Chatbots and Conversational AI category, and supports agent access via Olark’s web console for live messaging and session management.
Implementation focuses on conversational touch points for customer service and sales, with functional capabilities that include the website chat widget, visitor monitoring and presence indicators, chat transcripts and basic reporting, and lead capture workflows. Operational scope centers on front line customer service and sales teams serving the United Kingdom, and governance emphasizes agent console usage and transcript retention to integrate chat interactions into existing support workflows.
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Eureka Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Eureka Solutions implemented Microsoft 365 to address Collaboration needs across its 80-employee professional services firm. The deployment established Microsoft 365 as the primary collaboration platform for internal team communication and client-facing document exchange within the United Kingdom organization.
The Microsoft 365 implementation centers on standard collaboration capabilities, including Exchange Online for business email, SharePoint Online for intranet and document libraries, OneDrive for individual file synchronization, and Microsoft Teams for real-time chat and meetings. Microsoft 365 tenant configuration and role-based access controls were applied to support project-based collaboration workflows, document versioning, and secure external sharing consistent with professional services delivery.
Eureka Solutions publicly signals use of Microsoft 365 on its website, indicating the platform is embedded into both internal collaboration and external communication touchpoints. Governance appears to be organized around tenant-level administration and user provisioning, aligning collaboration controls with delivery, sales, and client engagement functions.
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Collaboration | Collaboration |
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2021 | 2021 |
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Eureka Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, Eureka Solutions implemented Oracle NetSuite CRM as a cloud CRM instance to centralize customer records and enable web-driven lead capture. The company uses Oracle NetSuite CRM on their website to capture inquiries and create customer records, aligning an 80 person professional services organization around a single customer data model. For this deployment the architecture reflected a SaaS configuration approach, with emphasis on contact management, lead and opportunity tracking, and consolidated client account profiles.
The implementation connected website contact forms and client-facing pages to Oracle NetSuite CRM for automated record creation and routing to Sales and Client Services, and it established workflows for lead qualification, pipeline management, and activity logging. Operational coverage targeted Sales, Marketing, and Service functions, with role based access and standardized data fields to enforce pipeline hygiene and consistent client onboarding. Governance focused on CRM workflow ownership and configuration controls to maintain data quality and predictable handoffs between sales and delivery teams.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Eureka Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Eureka Solutions
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Apps Being Evaluated by Eureka Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eureka Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eureka Solutions digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Eureka Solutions Technographics
Eureka Solutions is a Professional Services organization based in United Kingdom,
with around 80 employees and annual revenues of $9.0 million.
Eureka Solutions operates a diverse technology stack with applications such as
Olark Live Chat, Microsoft 365 and Oracle NetSuite CRM,
covering areas like Chatbots and Conversational AI, Collaboration and CRM.
Eureka Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olark, Microsoft and Oracle.
Eureka Solutions recently adopted applications including
CodeTwo Email Signatures in 2021, Oracle Netsuite Bronto Marketing Platform in 2020 and Oracle NetSuite CRM in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eureka Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eureka Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eureka Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.