AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Exide Industries Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP S/4 HANA ERP Financial ERP Financial Management n/a 2022 2023
Expense Management ERP Financial Management 2022 2022
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP SuccessFactors Employee Central Core HR HCM n/a 2018 2019
Payroll HCM 2019 2019
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SAP Legacy SAP Field Service Management Field Service Management ERP Services and Operations n/a 2020 2020
In 2020, Exide Industries implemented SAP Field Service Management alongside SAP Cloud For Customer and integrated both with the existing SAP S/4HANA as part of a service operations initiative aimed at improving customer delight. The project entered a proof of concept phase, with scope centered on field service operations supporting battery replacement and warranty workflows across Exide Industries service teams in India. The implementation configures standard Field Service Management capabilities, including work order lifecycle orchestration, technician mobile access for real time visibility, scheduling and dispatch logic, and service parts and warranty management. SAP Field Service Management is being used to instrument service call opening to closure processes, apply SLA-driven routing, and automate status updates to improve technician responsiveness and case resolution. Integration work focuses on synchronizing SAP Cloud For Customer with SAP S/4HANA and SAP Field Service Management to unify customer records, parts inventory, billing triggers, and warranty claim data. These integrations are positioned to enable end to end transaction continuity between CRM driven service requests, ERP parts availability and financial posting, and field execution data from technicians. Governance for the rollout is organized around the POC, with phased expansion expected following validation, role based access for field and dispatch users, and revised operational workflows to centralize dispatch control and standardize warranty approvals. Process changes emphasize the move from manual dispatch and visibility gaps to automated notifications and structured closure procedures. The project is still in the POC stage, but Exide expects measurable service improvements from SAP Field Service Management and Cloud For Customer, including a projected 40% improvement in turnaround time from service call opening to closure, a targeted 50% reduction in warranty costs through better control of replacement batteries, uplift in customer satisfaction scores, and an anticipated threefold acceleration of service transformation using cloud solutions.
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Advanced Planning and Scheduling SCM 2020 2020
Transportation Management SCM 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Support CRM 2023 2024
Sales Automation CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2023 2024
PLM and Engineering
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Product Lifecycle Management PLM and Engineering 2020 2020
Procurement
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Procurement Procurement 2018 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Exide Industries
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Exide Industries Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Exide Industries Technographics

Exide Industries is a Manufacturing organization based in India, with around 5151 employees and annual revenues of $1.80 billion.

Exide Industries operates a diverse technology stack with applications such as SAP S/4 HANA, SAP SuccessFactors Employee Central and SAP Field Service Management, covering areas like ERP Financial, Core HR and Field Service Management.

Exide Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SAP.

Exide Industries recently adopted applications including Salesforce Service Cloud in 2023, Salesforce Sales Cloud in 2023 and GlobalSign SSL RSA in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Exide Industries’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Exide Industries’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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