Kolkata, 700020,
India
Exide Industries Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Exide Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5151 Exide Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Exide Industries has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, SAP SuccessFactors Employee Central for Core HR in 2018, SAP Field Service Management for Field Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Exide Industries is running and its propensity to invest more and deepen its relationship with SAP , VA Tech Ventures , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Exide Industries revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Exide Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2022 | 2023 |
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Expense Management | ERP Financial Management |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2019 |
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Payroll | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Field Service Management | Field Service Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Exide Industries implemented SAP Field Service Management alongside SAP Cloud For Customer and integrated both with the existing SAP S/4HANA as part of a service operations initiative aimed at improving customer delight. The project entered a proof of concept phase, with scope centered on field service operations supporting battery replacement and warranty workflows across Exide Industries service teams in India.
The implementation configures standard Field Service Management capabilities, including work order lifecycle orchestration, technician mobile access for real time visibility, scheduling and dispatch logic, and service parts and warranty management. SAP Field Service Management is being used to instrument service call opening to closure processes, apply SLA-driven routing, and automate status updates to improve technician responsiveness and case resolution.
Integration work focuses on synchronizing SAP Cloud For Customer with SAP S/4HANA and SAP Field Service Management to unify customer records, parts inventory, billing triggers, and warranty claim data. These integrations are positioned to enable end to end transaction continuity between CRM driven service requests, ERP parts availability and financial posting, and field execution data from technicians.
Governance for the rollout is organized around the POC, with phased expansion expected following validation, role based access for field and dispatch users, and revised operational workflows to centralize dispatch control and standardize warranty approvals. Process changes emphasize the move from manual dispatch and visibility gaps to automated notifications and structured closure procedures.
The project is still in the POC stage, but Exide expects measurable service improvements from SAP Field Service Management and Cloud For Customer, including a projected 40% improvement in turnaround time from service call opening to closure, a targeted 50% reduction in warranty costs through better control of replacement batteries, uplift in customer satisfaction scores, and an anticipated threefold acceleration of service transformation using cloud solutions.
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Advanced Planning and Scheduling | SCM |
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2020 | 2020 |
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Transportation Management | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2023 | 2024 |
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Sales Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2023 | 2024 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Lifecycle Management | PLM and Engineering |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2018 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2023 | 2023 |
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