Austin, 78704, TX,
United States
F45 Training Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by F45 Training and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 113 F45 Training employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that F45 Training has purchased the following applications: Mindbody Business for Gym Management in 2017, SoundHound Smart Answering for Cognitive Computing in 2022, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems F45 Training is running and its propensity to invest more and deepen its relationship with MINDBODY , Loyalsnap , SoundHound Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing F45 Training revenues, which have grown to $104.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for F45 Training intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MINDBODY | Legacy | Mindbody Business | Gym Management | ERP Services and Operations | n/a | 2017 | 2017 |
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Membership Management | ERP Services and Operations |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | SoundHound Smart Answering | Cognitive Computing | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, F45 Training implemented SoundHound Smart Answering, a Cognitive Computing application to introduce generative voice AI into both customer and employee support. The deployment focused on omnichannel Customer and Employee AI-enabled assistants from SoundHound Inc., designed to elevate CX and EX while directly addressing labor scarcity and rising operational costs.
The implementation centered on a conversational voice interface with natural language understanding and generation, session management, and automated handling of routine inquiries, including escalation workflows to human agents for complex cases. Configuration work emphasized conversation design, training data ingestion from existing knowledge content, and speech model tuning to align with fitness studio terminology and member interaction patterns. SoundHound Smart Answering was explicitly applied to standardize and automate frequent member-facing and employee support workflows.
Operational coverage targeted F45 Training U.S. operations across customer support and HR or internal help desk functions, deploying the SoundHound Smart Answering platform as an omnichannel front end across voice and digital channels. The architecture positioned the application as a conversational automation layer that unified member services and employee assistance, enabling consistent engagement flows across studios.
Governance included phased rollout and handoff to support teams, centralized conversation and model administration, and ongoing model refinement driven by interaction feedback loops. The F45 Training SoundHound Smart Answering Cognitive Computing implementation functioned as a structural AI layer to elevate customer experience and employee experience, while addressing operational labor pressure and cost challenges cited by the vendor.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2016 | 2016 |
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Contract Lifecycle Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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