AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

F45 Training Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
MINDBODY Legacy Mindbody Business Gym Management ERP Services and Operations n/a 2017 2017
Membership Management ERP Services and Operations 2023 2023
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SoundHound Inc. Legacy SoundHound Smart Answering Cognitive Computing AI-Powered Application n/a 2022 2022
In 2022, F45 Training implemented SoundHound Smart Answering, a Cognitive Computing application to introduce generative voice AI into both customer and employee support. The deployment focused on omnichannel Customer and Employee AI-enabled assistants from SoundHound Inc., designed to elevate CX and EX while directly addressing labor scarcity and rising operational costs. The implementation centered on a conversational voice interface with natural language understanding and generation, session management, and automated handling of routine inquiries, including escalation workflows to human agents for complex cases. Configuration work emphasized conversation design, training data ingestion from existing knowledge content, and speech model tuning to align with fitness studio terminology and member interaction patterns. SoundHound Smart Answering was explicitly applied to standardize and automate frequent member-facing and employee support workflows. Operational coverage targeted F45 Training U.S. operations across customer support and HR or internal help desk functions, deploying the SoundHound Smart Answering platform as an omnichannel front end across voice and digital channels. The architecture positioned the application as a conversational automation layer that unified member services and employee assistance, enabling consistent engagement flows across studios. Governance included phased rollout and handoff to support teams, centralized conversation and model administration, and ongoing model refinement driven by interaction feedback loops. The F45 Training SoundHound Smart Answering Cognitive Computing implementation functioned as a structural AI layer to elevate customer experience and employee experience, while addressing operational labor pressure and cost challenges cited by the vendor.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2014 2014
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application, Web and Enterprise Search Content Management 2016 2016
Contract Lifecycle Management Content Management 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Support CRM 2020 2020
Marketing Automation CRM 2017 2017
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2016 2016
IT Service Management ITSM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2018 2018
Transactional Email PaaS 2019 2019
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2016 2016
IT Decision Makers and Key Stakeholders at F45 Training
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by F45 Training Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD F45 Training Technographics

F45 Training is a Leisure and Hospitality organization based in United States, with around 113 employees and annual revenues of $104.0 million.

F45 Training operates a diverse technology stack with applications such as Mindbody Business, SoundHound Smart Answering and Google Workspace (Formerly Google G-Suite), covering areas like Gym Management, Cognitive Computing and Collaboration.

F45 Training has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as MINDBODY, SoundHound Inc. and Google.

F45 Training recently adopted applications including Loyalsnap in 2023, SoundHound Smart Answering in 2022 and Ironclad CLM in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of F45 Training’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates F45 Training’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete F45 Training technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.