Family Farm & Home
900 3rd St #302,
Muskegon, 49440, MI,
United States
Muskegon, 49440, MI,
United States
1 231-722-8335
Retail
Family Farm & Home Technographics
Family Farm & Home Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Family Farm & Home and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Family Farm & Home employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Family Farm & Home has purchased the following applications: Visa Authorize.Net for Payment Processing in 2020, Axonify Employee Engagement for Employee Engagement in 2020, Epicor Eagle for Retail Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Family Farm & Home is running and its propensity to invest more and deepen its relationship with Visa , PayPal , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Family Farm & Home revenues, which have grown to $105.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Family Farm & Home intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Family Farm & Home Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Family Farm & Home implemented Visa Authorize.Net on its website to centralize online card authorization and payment acceptance. Visa Authorize.Net is deployed as the customer facing payment gateway within the e-commerce checkout, providing authorization, capture, tokenization, and standard fraud screening capabilities consistent with Payment Processing solutions.
The implementation routes customer card transactions from the website checkout to Visa Authorize.Net APIs, issuing transaction tokens back to the site to reduce PCI scope and enable recurring payment use cases. Operationally the deployment covers online retail payments for Family Farm & Home across the United States and touches ecommerce, finance, and customer service workflows, with governance focused on transaction reconciliation processes and maintaining PCI compliance controls around the gateway.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Axonify | Legacy | Axonify Employee Engagement | Employee Engagement | HCM | n/a | 2020 | 2020 |
In 2020 Family Farm & Home implemented Axonify Employee Engagement to modernize onboarding, boost product knowledge and reduce turnover for its frontline store teams in the United States. The deployment targeted retail and HR functions, focusing on store-level associate readiness and knowledge retention to support selling and customer service for key product categories.
The implementation emphasized mobile microlearning and proactive communications as core capabilities of Axonify Employee Engagement, with configured onboarding pathways, short-form product knowledge modules, quiz-based reinforcement and competency tracking to accelerate time to proficiency. Content workflows were organized around product category education and recurring reinforcement to sustain knowledge transfer at the point of sale.
Operational coverage centered on frontline store teams across the United States, with the Axonify Employee Engagement platform delivered via mobile-first channels to ensure access during shifts and between stores. Governance was aligned to HR and store operations, who coordinated content curation, cadence of communications and participation monitoring to drive consistent adoption among associates.
The rollout produced an 87% participation rate and delivered a 38% average sales increase for key product categories, with mobile microlearning and communications cited as core components of the implementation. Reducing turnover was an explicit objective of the Axonify Employee Engagement deployment, and program governance included ongoing measurement of participation and knowledge retention to sustain adoption.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Eagle | Retail Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Family Farm & Home implemented Epicor Eagle for Retail Management. Family Farm & Home is a U.S. retail farm store chain operating 28 stores across two states with approximately 1,000 employees and $105,000,000 in revenue, and the Epicor Eagle deployment was positioned to centralize core retail operations and support continued store expansion.
Epicor Eagle was configured to manage accounts payable, general ledger, purchasing, point of sale, and inventory management, with Business Advisor providing real-time location performance reporting. The implementation includes automated invoice matching from receiving through accounts payable on screen, cycle counting workflows covering roughly 10 percent of SKUs, and inventory transfer processes between stores to optimize stock levels and conserve cash.
Operational integration centers on store POS and receiving process orchestration within the Epicor Eagle application, plus centralized reporting via Business Advisor that allows drill down to SKU and location level. New store onboarding is operationalized by copying formats and files into a new store database, followed by a short in-person training period and supplemental phone training, supported by Epicor customer support resources used during rollouts.
Governance and process controls were extended into buyer exception workflows and inventory reconciliation procedures, enabling store managers and buyers to investigate overstock or receiving discrepancies quickly. The company uses Business Advisor alerts and detailed sales audit reports to surface anomalies, a capability that in one instance identified a clerk falsifying returns and prevented further loss.
Explicit operational outcomes reported include a company shrink rate of 1.14 percent and a lean accounts payable operation where one full-time employee and one part-time assistant manage payments to roughly 300 vendors, with up to 150 vendor payments processed in a typical week. Epicor Eagle is described as the central system enabling Family Farm & Home to add new locations rapidly while maintaining inventory control and financial processing efficiency.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2011 | 2011 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2022 | 2022 |
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eCommerce | eCommerce |
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2022 | 2022 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning | SCM |
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2020 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Family Farm & Home
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Family Farm & Home Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Family Farm & Home IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Family Farm & Home digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Family Farm & Home Technographics
Family Farm & Home is a Retail organization based in United States,
with around 1000 employees and annual revenues of $105.0 million.
Family Farm & Home operates a diverse technology stack with applications such as
Visa Authorize.Net, Axonify Employee Engagement and Epicor Eagle,
covering areas like Payment Processing, Employee Engagement and Retail Management.
Family Farm & Home has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Visa, Axonify and Epicor.
Family Farm & Home recently adopted applications including
Adobe Commerce (ex Magento) in 2022, Emerald Elastic Suite in 2022 and Hotjar in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Family Farm & Home’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Family Farm & Home’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Family Farm & Home technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.