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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Farmacias Especializadas Tech Stack and Enterprise Applications

Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Commerce Platform ( ex ATG Web Commerce ) eCommerce eCommerce n/a 2021 2021
eCommerce eCommerce 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle CX Cloud Customer Experience CRM Technology Adoption 2021 2021
In 2021, Farmacias Especializadas implemented Oracle CX Cloud to improve customer experience and manage high-cost pharmaceutical inventory across its outlets and warehouses in Mexico, aligning with the Customer Experience application category. The decision built on existing Oracle footprint and moved critical data and engagement services to Oracle Exadata Cloud Service on Oracle Cloud Infrastructure to obtain a more scalable, flexible platform. The deployment centralized Oracle CX Cloud and Oracle Advertising and Customer Experience capabilities to support contact center engagement, loyalty program management, customer data consolidation, and automated patient follow-up workflows. Configuration emphasized a 360-degree customer and product flow view, enabling contact center agents to see repurchase history, loyalty status, and suggested products, and to enroll patients into follow-up services for chronic treatments. Operational integrations tied the cloud CX platform to point of sale operations, contact center systems, warehouse inventory visibility, and planned ecommerce channels, preserving end-to-end visibility from customer call intake to product availability. Oracle Exadata Cloud Service on OCI served as the database and performance layer, reducing IT administration overhead while supporting real-time customer and inventory queries across retail sites and distribution centers. Governance and process changes included instrumenting proactive outreach for medication refills, routing and scripting changes for contact center operators to leverage the consolidated customer profile, and shifting IT roles away from maintenance toward solving business needs. Farmacias Especializadas worked with partner Technology Adoption on the migration and rollout, applying cloud governance to operationalize loyalty and follow-up program workflows. Results reported by the company included cost savings from reduced IT administration and higher platform performance, a fast implementation timeline, a 70% improvement in customer engagement time, a 40% reduction in total customer call length, and a nearly 15% increase in sales. Overall customer shopping experience improved across point of sale, contact center, and soon ecommerce, driven by the Oracle CX Cloud implementation within the Customer Experience category.
Customer Experience CRM 2020 2020
Marketing Analytics CRM 2022 2022
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Tag Management CRM 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2020 2020
Database Management IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2022 2022

IT Decision Makers and Key Stakeholders at Farmacias Especializadas

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Farmacias Especializadas Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Farmacias Especializadas IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Farmacias Especializadas digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Farmacias Especializadas Technographics
Farmacias Especializadas is a Life Sciences organization based in Mexico, with around 1500 employees and annual revenues of $200.0 million.
Farmacias Especializadas operates a diverse technology stack with applications such as Microsoft 365, Oracle Commerce Platform ( ex ATG Web Commerce ) and Oracle CX Cloud, covering areas like Collaboration, eCommerce and Customer Experience.
Farmacias Especializadas has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Oracle.
Farmacias Especializadas recently adopted applications including Mouseflow in 2022, Google Identity Platform in 2022 and Oracle Commerce Platform ( ex ATG Web Commerce ) in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Farmacias Especializadas’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Farmacias Especializadas’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Farmacias Especializadas technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.