Roseburg, 97470, OR,
United States
FCR Technographics
FCR Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FCR and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 FCR employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FCR has purchased the following applications: CheckR for BackGround Screening in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, Oracle NetSuite CRM for CRM in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FCR is running and its propensity to invest more and deepen its relationship with CheckR , ADP , ATS OnDemand or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FCR revenues, which have grown to $680.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FCR intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FCR Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CheckR | Legacy | CheckR | BackGround Screening | HCM | n/a | 2018 | 2018 |
In 2018, FCR implemented CheckR as its BackGround Screening application to support contact center hiring across distributed sites and client programs. The deployment targeted high-volume recruitment flows for FCR’s call center operations serving more than 60 clients, reflecting a requirement for screening that is site aware and client specific. CheckR was chosen for its focus on the call center vertical and its ability to map screening policies to operational realities.
The implementation leveraged CheckR’s Programs and Geos capabilities to configure screening packages by site, client, and role. Functional configuration included program-based package templates, geo-specific rulesets, and client-linked billing segmentation, enabling package assignment at the job-order level. Onboarding and training were executed quickly, allowing hiring teams to use CheckR immediately with minimal rework to configurations.
Operational coverage included recruiting, compliance, and client billing workflows across FCR’s contact center and shared services teams. The CheckR BackGround Screening application was embedded into the job-to-hire workflow so that screening results returned faster and hiring decision points were accelerated. Billing became centralized and tailored, with charges tied to the exact screening packages clients required, simplifying client invoicing and chargeback processes.
Governance shifted to standardized, repeatable screening packages per client and site, with geo-aware rule governance to ensure appropriate levels of screening for each role. FCR reported faster report turnaround, reductions in time-to-fill, improved client satisfaction, and the realization of additional revenue through on-time job starts as direct outcomes of the CheckR implementation. The rollout emphasized program templates and simplified billing as operational controls to sustain consistent screening and compliance.
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Core HR | HCM |
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2021 | 2021 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, FCR implemented Google Workspace (Formerly Google G-Suite) to provide enterprise Collaboration services across the organization. The deployment was provisioned for 1600 employees and focused on consolidating email, document collaboration, and calendaring for corporate and operational teams in the United States.
Google Workspace (Formerly Google G-Suite) was configured to enable Gmail, Google Drive including Shared Drives, Google Docs, Sheets and Slides, Google Calendar, and Google Meet. Administrative configuration used the Google Admin console to define organizational units, role based administration, mobile device management, and data loss prevention settings aligned with Collaboration workflows.
Technical configuration included corporate domain provisioning, email routing and mailbox management, and centralized user provisioning through directory synchronization workflows. File sharing and real time co authoring were enabled to support distributed teams, and group level access controls were applied to manage project and client folders.
Governance emphasized administrative roles in the Google Admin console, group based access controls, and policy driven sharing and retention settings to enforce collaboration governance. Ongoing administration and provisioning responsibilities were centralized under the corporate IT team to maintain configuration and policy consistency.
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite CRM | CRM | CRM | Direct from vendor | 2014 | 2014 |
In 2014 FCR implemented Oracle NetSuite CRM as a cloud SaaS solution, procured directly from Oracle. The deployment was positioned to centralize customer relationship management across sales, marketing, and service functions for the professional services organization FCR.
The Oracle NetSuite CRM implementation included standard CRM functional capabilities, configured for account and contact management, sales force automation, case and service ticket tracking, and consolidated reporting and dashboards. Configuration emphasized role based access and data model alignment with customer facing processes, ensuring the Oracle NetSuite CRM instance reflected FCR business objects and workflow rules.
Architecturally the solution was delivered as a cloud hosted Oracle NetSuite CRM instance, with configuration layered to support business process orchestration and automated record routing between sales and service workflows. Operational coverage targeted customer facing and back office teams, with governance controls implemented through role based permissions and data stewardship responsibilities to maintain master customer records.
Governance and rollout focused on standardizing CRM workflows and establishing stewardship for customer data, change controls for configuration updates, and process owners for sales and service operations. The narrative reflects FCR Oracle NetSuite CRM deployment in 2014, aligned to the CRM category and aimed at unifying customer information and CRM operational processes.
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CRM | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at FCR
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by FCR Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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